Contact and Help

Help and support

A helping hand at every stage of your journey

Contact us

Give us a call, write to us or send a tweet. Whichever suits you.

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Train ticket refunds

What to do if you need a refund

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Delay Repay

If you've been delayed by 15 minutes or more, you can claim money back

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Lost property

What to do if you've lost property on a recent train journey.

Belongings reunited


Got a question? Chances are we've already got it covered.

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Make a complaint

Tell us if something's gone wrong and we'll try to make it right.

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Meet the Manager

Your chance to share your views with our senior managers

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Social media house rules

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Fault Reporting

Found something wrong with one of our trains or at one of our stations? You can report it here.

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Tell Us

Complete our survey to provide us with valuable feedback

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