Help and support

A helping hand at every stage of your journey

Contact us

Give us a call, write to us or send a tweet. Whichever suits you.

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Refunds and Compensation

We offer refunds and compensation for a range of reasons - check if you're eligible and apply.

Apply for a refund

National Customer Service Week

7 - 11 October 2019 - join us in celebrating our star colleagues

Lost property

What to do if you've lost property on a recent train journey.

Belongings reunited


Got a question? Chances are we've already got it covered.

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Make a complaint

Tell us if something's gone wrong and we'll try to make it right.

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Online Customer Forum

Your chance to share your views and shape our services.

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Social media house rules

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Tell Us

Complete our survey to provide us with valuable feedback

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Fault Reporting

Found something wrong with one of our trains or at one of our stations? You can report it here.

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London TravelWatch

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