Help & Support

A helping hand at every stage of your journey

Contact us

Give us a call, write to us or send a tweet. Whichever suits you.

Get in touch

Refunds and Compensation

We offer refunds and compensation for a range of reasons - check if you're eligible and apply.

Apply for a refund

Lost property

What to do if you've lost property on a recent train journey.

Belongings reunited

Make a complaint

Tell us if something's gone wrong and we'll try to make it right.

Find out more

Online Customer Forum

Your chance to share your views and shape our services.

Join now

Tell Us

Complete our survey to provide us with valuable feedback

Find out more


Got a question? Chances are we've already got it covered.

Find an answer

Fault Reporting

Found something wrong with one of our trains or at one of our stations? You can report it here.

Fill in our Fault Report Form