Plan my journey

Tickets will also be accepted at no further cost on the following services:
- TFL K3 buses between Surbiton and Claygate

Have you been delayed? Please see our Compensation Policy.

If you would like to make a comment about your experience with us today, please call us on 0345 6000 650 (option 4) or see our website for other ways to contact us.

From Monday 4 January - Island Line temporarily closed

What's going on
There is no train service for any stations on Island Line from Monday 4 January until Monday 1 November, as long as a final round of train safety tests is successfully completed. The train service is being temporarily replaced by a regular bus service.

Why is there no service? 
As part of a £26m upgrade of Island Line, there is a work programme to transform services and deliver new trains for the residents and visitors to the Isle of Wight.

Part of this programme includes the construction of a new passing loop at Brading which requires the entire line to be closed from Monday 4 January 2021. Once complete, these improvements will allow us to deliver a new regular 30-minute train service.

We are also "evening-out" some sections of track to improve the quality of the ride as well as making changes to some platforms to deliver step-free access to the new Class 484 trains. Improvements at stations will include new Wi-Fi and ticket vending machines at Shanklin, Sandown and Ryde St John's Road.

How is my journey affected – bus timetable
A half hourly rail replacement bus service will operate in both directions from Thursday 29 April 2021 and additional buses will be provided for school services.

You can check the bus timings on our website https://www.southwesternrailway.com/plan-my-journey or download a copy of the timetable here.

Not all buses can take all mobility scooters. Please call our Assisted Travel number, available 24 hours a day, for further assistance so that we can ensure your safe travel with us. More information on the assistance we offer is available at: https://www.southwesternrailway.com/travelling-with-us/assisted-travel

Tel: 0800 52 82 100

Text Relay: 18001 0800 52 82 100

Further Information

Full details on the improvements being made to Island Line can be found here: https://www.southwesternrailway.com/other/news-and-media/news/2021/april/train-issues-delay-island-line-reopening

Across weekends in August, September and October engineers will renew three sets of switches and crossings, which allow trains to move from one track to another, at Twickenham Junction, west of Twickenham station.

This important junction allows trains to travel between London Waterloo, Reading and Windsor & Eton Riverside, or to Strawberry Hill, where South Western Railway (SWR) maintain trains at their Strawberry Hill depot.

Engineers will also renew 500 yards of conductor rail, which provide power to trains, to improve reliability in the area.

Line closures

Work will take place on the following dates:

Saturday 28 to Monday 31 August (August Bank Holiday weekend)

• Buses replace trains between Richmond and Hounslow and between Richmond and Teddington
• Reading and Windsor & Eton Riverside services will be diverted via Hounslow.
• Twickenham via Kingston services will be diverted to Shepperton.
• A rail shuttle service will operate between Richmond and London Waterloo.
• On Sunday 29, Kingston via Hounslow services will not run.

Saturday 4 and Sunday 5 September

• Buses replace trains between Richmond and Hounslow and between Richmond and Teddington
• Reading and Windsor & Eton Riverside services will be diverted via Hounslow.
• Twickenham via Kingston services will be diverted to Shepperton.
• A rail shuttle service will operate between London Waterloo and Richmond.
• On Sunday 5, Kingston via Hounslow services will not run

Saturday 11 and Sunday 12 September

• Buses replace trains between Richmond or Barnes and Feltham and between Twickenham and Teddington.
• Reading and Windsor & Eton Riverside services will be diverted via Hounslow.
• Twickenham via Kingston services will be diverted to Shepperton.
• A rail shuttle service will operate between Richmond and London Waterloo on Saturday only.

Saturday 18 and Sunday 19 September

• Buses replace trains between Feltham and Barnes and between Twickenham and Teddington.
• Reading and Windsor & Eton Riverside services will be diverted via Hounslow.
• Twickenham via Kingston services will be diverted to Shepperton.
• A rail shuttle service will operate between Richmond and London Waterloo.

Saturday 9 and Sunday 10 October

• Buses replace trains between Feltham and Barnes and between Twickenham and Teddington.
• Reading and Windsor & Eton Riverside services will be diverted via Hounslow.
• Twickenham via Kingston services will be diverted to Shepperton.