Lost Property

We'll help reunite you with your stuff

We have partnered with MissingX, the world's largest lost and found database.

In order to find your lost item, please perform a search of our network first using the date you lost the item.


Register your lost property

Bank Holiday Opening times

Please note that we will be opening at different times during the week after the May Day Bank Holiday – this is to enable the LPO to process all items received in an efficient and timely manner. 

 Date Opening hours
 Monday 7 May  CLOSED
Tuesday 8 May  0930 - 1900
Wednesday 9 May  0930 - 1900
Thursday 10 May  0930 - 1900
Friday 11 May  0930 - 1900

Where does lost property go?

It can take up to 7 days for items to reach our Lost Property Office at London Waterloo.

If you leave something on one of our trains, it's normally found at the last stop. This may not always be run by South Western Railway.

Common destinations include:

Location Company Website
Bristol Temple Meads GWR Visit GWR
Dorking Southern Visit Southern
Exeter St Davids GWR Visit GWR
Reading GWR Visit GWR
We'll let you know if you need to contact anyone else.

What happens to lost property?

Anything perishable is disposed of.

Cash is banked and we issue a receipt. You can recliam your money by cheque, or at the London Waterloo ticket office.

British Passports have to be invalidated and returned to HM Passport Office. Other country's passports are returned to the relevant Embassy or High Commission.

Bank cards are destroyed to protect you from fraud.

Items we can keep are stored securely for 3 months.

Collecting lost property

You can collect your lost property from our Lost Property Office at London Waterloo - there may be a recovery charge to pay.

Our address is: Lost Property Office, South Western Railway, 12 Lower Road, London Waterloo, SE1 8SE

We are here to help Monday to Friday 07:30 - 19:00. We're closed at weekends and Bank Holidays.

Having your item sent to you

We can post or courier your item to you, as soon as we receive payment of the postage and any recovery charge.

Contact us...

Search for and register your lost property, click or tap here:

Register your lost property


Our address is: Lost Property Office, South Western Railway, 12 Lower Road, London Waterloo SE1 8SE

We're here to help Monday to Friday 07:30-19:00. We're closed at weekends and Bank Holidays.

Tel: 020 7401 7861

Contact us

Give us a call, write to us or send a tweet. Whichever suits you.

Get in touch

Refunds

We offer refund for a range of reasons - check if you're eligible and apply.

Apply for a refund

Make a complaint

Tell us if something's gone wrong and we'll try to make it right.

Find out more