Lost Property

We'll help reunite you with your stuff

Get in touch

Use our online enquiry form below to tell us about your lost item. We’ll only contact you if we find a possible match. 

Or call our Lost Property Office on 020 7401 7861 
(open Monday to Friday 07:30-19:00).

What happens to lost property?

Most things left on our trains are found at the final destination. This might be managed by a different train company – we’ll let you know if you need to contact them.

Anything found on our stations (including items left on other train companies’ services) is sent to our office in London Waterloo. It can take 7 days for items to get to us.

Anything perishable is disposed of.  

Cash is banked and we issue a receipt. You can reclaim your money by cheque or at the London Waterloo ticket office. 

British Passports have to be invalidated and returned to HM Passport Office. Other passports are returned to the Embassy or High Commission of the issuing country.

Bank cards are destroyed, to protect you from fraud.

Items we can keep are stored securely for 3 months.

Find us

Lost Property Office

South Western Railway

12 Lower Road

London Waterloo


Opening hours

07:30-19:00 Monday to Friday.

Closed weekends and bank holidays.

Collecting lost property

You can collect lost property from our London Waterloo office – there may be a recovery charge to pay.

Having your item sent to you

We can post or courier your item to you, as soon as we receive payment of the postage and any charges.

About you

About your lost property

If your complaint is about a specific journey, please provide details of your trip below:

Contact us

Give us a call, write to us or send a tweet. Whichever suits you.

Get in touch


We offer refund for a range of reasons - check if you're eligible and apply.

Apply for a refund

Make a complaint

Tell us if something's gone wrong and we'll try to make it right.

Find out more