Refunds and Compensation

Refunds 

You may be eligible for a refund for a number of reasons surrounding your Season Ticket or Railcard.  For a refund on your season ticket you must apply within 28 days of the ticket expiry. You can find out all about refunds here. 

Delay Repay

If you’re travelling on one of our services and have been delayed by 15 minutes or longer, you are entitled to claim compensation under our Delay Repay scheme (except when delays are caused by planned engineering works).  You can also claim if you’ve missed your connection to other National Rail services because of a delay or cancellation on your SWR train. Find out more here. 

Season Tickets Purchased To Start Before 4th September 

All South Western Railway customers should apply for any compensation for delayed journeys using the Delay Repay form. There may be occasions where other compensation is payable too, which only applies to customers who have a valid season ticket that was purchased to start before 4th September 2017. Find out more here.