Refunds and Compensation

Receiving money back for your delays or cancelled travel

Refunds 

You may be eligible for a refund for a number of reasons surrounding your Season Ticket or Railcard.  For a refund on your season ticket you must apply within 28 days of the ticket expiry. You can find out all about refunds here. 

Delay Repay

If you’re travelling on one of our services and have been delayed by 30 minutes or longer, you are entitled to claim compensation under our Delay Repay scheme (except when delays are caused by planned engineering works).  You can also claim if you’ve missed your connection to other National Rail services because of a delay or cancellation on your SWR train. Find out more here

Season Tickets Purchased Before 4th September 

If you have a season ticket that was purchased before 4th September 2017 but incurred a delay after this date, our Delay Repay scheme applies.  However, for tickets purchased before 4th September 2017 that were subject to a delay before this date need to follow the previous process which is outlined here

Online Refunds form

Apply for a refund using our online form.

Click here

Passenger Charter Compensation

Please view our performance report here, to see if you are entitled to compensation

Find out more