Touch Smartcard

Discover a smarter way to buy tickets and travel

Switch to a Touch Smartcard today to get these benefits:

Avoid the queue

Buy and renew on the go, plus if you’re on Android with NFC you can load tickets straight from your SWR app onto your smartcard

Smartcard lost or stolen?

Don’t worry, we’ll block your smartcard and send you a replacement with all your tickets saved - a charge may apply

Control over your smartcard

View your ticket and journey history, check your Tap2Go balance and request refunds on tickets you no longer need

Automated Delay Repay

If you have a Season Ticket and have been delayed by 15 minutes or more, we’ll pay straight into your linked Automated Delay Repay account



How do I get a smartcard?

Getting a free Touch Smartcard is really easy. Check if your journey is eligible on our smartcard PDF map, then all you need to do is:

  • Create an SWR account or if you have one already, go to our smartcard login
  • Apply for a smartcard under ‘Manage your smartcards’
  • Fill out our application form
  • Choose if you want to buy a ticket for your card
  • Submit your order

You’ll receive your new Touch Smartcard in five working days.


Get a smartcard

If you have one month or longer left on your Season Ticket, email smartcards@swrailway.com with copies of your photocard and current Season Ticket who’ll help you load it onto your Touch Smartcard.

What is a smartcard?

Smartcards are plastic cards that hold your ticket details electronically. The cards are much more hard-wearing than paper tickets and you can use them over and over again, which reduces any harm to the environment.

How do smartcards work?

A smartcard has a chip inside that can store multiple train tickets.

You can buy tickets for your smartcard on our website or mobile app and collect them on smartcard readers at stations.

If you’re on an Android device with NFC, you can buy tickets from our app and load them directly onto your smartcard.

Using a smartcard

Read our tips on how to buy train tickets and travel with your smartcard

View our user guide

Smartcard help

If you’re having problems with your smartcard, read our FAQs or get in touch

Get smartcard help

Exclusive tickets on our smartcard

Monthly auto-renewal

Set-up auto-renewal on your Monthly Season Ticket and get your 12th month free

Discover monthly auto-renewal

Carnet

Our flexi-season Carnet ticket gives you flexibility for when you need to travel

Discover Carnet

Tap2Go

Sign up to Tap2Go and take out the hassle of buying a train ticket before you travel

Discover Tap2Go