Touch Smartcard

Our smartcard has many benefits over paper tickets and it’s free to order online


Now's the time to switch to our Touch Smartcard

In these unfamiliar times, we’re committed to making sure you’re safe as you travel. You’ll find our Touch Smartcard is simple to use, free, and lets you travel while minimising contact.

Avoid the queue

Buy tickets for your smartcard online or on our app from the comfort of your home

Contactless

Your ticket will be ready to collect from a smartcard reader so you can just breeze through the gates

Durable

No more problems at ticket gates with damaged train tickets, plus our smartcard is easier to keep clean

Automated Delay Repay

Get notifications and refunded when you’re delayed by 15 minutes or more





How do I get a smartcard?

Getting a free Touch Smartcard is really easy. Check if your journey is eligible on our smartcard PDF map, then all you need to do is:

  • Create an SWR account or if you have one already, go to our smartcard login
  • Apply for a smartcard under ‘Manage your smartcards’
  • Fill out our application form
  • Choose if you want to buy a ticket for your card
  • Submit your order

You’ll receive your new Touch Smartcard in five working days.


Get a smartcard

If you've got a month or longer left on your season ticket, read our frequently asked question to help make the swap.

What is a smartcard?

Smartcards are plastic cards that hold your ticket details electronically. The cards are much more hard-wearing than paper tickets and you can use them over and over again, which reduces any harm to the environment.

How do smartcards work?

A smartcard has a chip inside that can store multiple train tickets.

You can buy tickets for your smartcard on our website or mobile app and collect them on smartcard readers at stations.

If you’re on an Android device with NFC, you can buy tickets from our app and load them directly onto your smartcard.

What else do you get with a smartcard?

Don’t worry when your smartcard gets lost or stolen. We’ll block your smartcard and send you a replacement with all your tickets saved - a charge may apply.

If you have an online account, you can view your ticket and journey history, check your Tap2Go balance and request refunds on tickets you no longer need.



Using a contactless smartcard

Read our tips on how to buy train tickets and travel with your smartcard

View our user guide

Smartcard help

If you’re having problems with your smartcard, read our FAQs or get in touch

Get smartcard help

Exclusive tickets on our smartcard

Monthly auto-renewal

Set-up auto-renewal on your Monthly Season Ticket and get your 12th month free

Carnet

Our Carnet ticket gives you flexibility for when you need to travel

Discover Carnet

Tap2Go

Sign up to Tap2Go and take out the hassle of buying a train ticket before you travel

Discover Tap2Go