Apply for a train ticket refund

Train ticket refunds

Get money back on unused train tickets

Apply for a refund if:

  • You changed your plans and didn’t make the journey at all (more information on what tickets are eligible for this is available on our book with confidence policy).
  • No admin fees are charged where tickets surrendered for refund before the first date of validity.
  • Disruption meant you decided not to travel, or you weren't able to make it to your destination.

You must do this within 28 days of the ticket's expiry date.

If you purchased your ticket from: 

  • This website you can claim online using the form below. This includes tickets for journeys not on South Western Railway but sold on this website. 
  • A South Western Railway station, at the ticket office or from one of our ticket machines. This includes tickets for journeys not on South Western Railway but sold at one of our stations.  Return your ticket to the ticket office where they will arrange your refund.  (also see Ticket machine price promise below)
  • If you bought your ticket through another train company, a travel agent or other source, you’ll need to claim a refund from them. 
  • Through a Transport for London outlet – a station operated by London Underground, London Overground or Docklands Light Railway, or through their Oyster website
Separate arrangements apply to season tickets.

Season tickets
Replacement Season tickets
Forgotten your Season ticket?
Forgotten your Railcard?
Ticket machine price guarantee
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