Need to stay connected? All of our trains offer free Wi-Fi! We're also planning to introduce superfast Wi-Fi on some sections of our network in 2022 and continue our project to improve coverage across our network.
Because you’re on a train, there may be areas where the signal is less strong. Bandwidth is shared with all users onboard, so connection speed may be affected as more passengers connect. You won’t be able to watch catchup TV or video sharing sites, or download very large files, and inappropriate or offensive sites are blocked. We have a Fair Use Policy in place and reserve the right to restrict connection speed or terminate a session where we deem the level of use to be excessive and therefore detrimental to other users.
We have worked in partnership with BT to deliver improved Wi-Fi connectivity and speed on board our trains. All of our trains have been fitted with new W-Fi equipment, meaning faster browsing and easier connections. We've also been working to reduce the number of "not-spots" on our network - areas where the phone signal is too weak for a steady connection - improving internet access on more than 90% of journeys
We've developed a strategic partnership with BT (who manage the EE network). They are building new mobile phone masts to improve mobile coverage on the South Western Railway network, and have already upgraded existing masts near our railway. This will reduce the number of coverage ‘not spots’ and increase the speed of the on board Wi-Fi.
These upgrades mean that you'll be able to use Wi-Fi calling to improve mobile phone connectivity for voice calls.
We're developing superfast Wi-Fi technology with FirstGroup, which we anticipate will be installed between Earlsfield and Basingstoke by the end of 2022. This superfast trackside solution will be fully integrated with our existing on board Wi-Fi service, delivering a fantastic connectivity solution for our mainline passengers.