There are lots of facilities and services available on our trains and stations to help make your journey as enjoyable as possible.
Want a quieter journey? Then take a seat in our Quiet Zones, where we ask passengers to refrain from using mobile phones and be aware of the volume of their music – look for the blue labels on the windows and doors.
On train Wi-Fi
Need to stay connected? Over half our trains currently offer free Wi-Fi, and we are working hard to improve this. Look for signs onboard.
Because you’re on a train, there may be areas where the signal is less strong. Bandwidth is shared with all users onboard, so connection speed may be affected as more passengers connect. You won’t be able to watch catchup TV or video sharing sites, or download very large files, and inappropriate or offensive sites are blocked. We have a Fair Use Policy in place and reserve the right to restrict connection speed or terminate a session where we deem the level of use to be excessive and therefore detrimental to other users.
Free Wi-Fi is also available at the following five stations: Aldershot, Basingstoke, Farnborough, Guildford and Woking.
The service is provided by Sky Cloud and completely free to use throughout the concourses, platforms and waiting areas at all five stations.
Onboard catering is provided by Elior on the following routes: London Waterloo to Bournemouth, Portsmouth and Exeter St Davids (subject to availability).
Sandwiches, pastries and cakes, savoury snacks, breakfast dishes, and a selection of soft, alcoholic and hot drinks are served from a trolley service.
An evening buffet service is available during peak times on trains from London Waterloo to Bournemouth and Portsmouth.
First Class complimentary catering
If you travel in First Class to or from London Waterloo (London Waterloo to Axminster, Bournemouth and Portsmouth Harbour) on a train arriving at or departing from Waterloo before 10:00 Monday to Friday, you will be offered a complimentary hot drink and biscuit from our trolley service.
If we are unable to deliver to your seat for any reason then you can show your First Class ticket to a member of our catering team to obtain your complimentary drink and biscuit.
First Class weekend upgrades
If you’re travelling at the weekend or on public holidays, you can upgrade to First Class at a special price, starting from only £5 depending on how far you’re travelling. Look for this option when booking, or just ask the Train Manager onboard.
View the First Class zones map (PDF)
Mums-to-be First Class upgrades
If you’re expecting and hold a weekly, monthly or longer Season ticket, you can register for our Mums-to-be First Class Upgrade scheme, which allows you to upgrade to First Class for free when there are no Standard Class seats available.
The law does not permit smoking (including e-cigarettes) on our trains or at our stations. Should you wish to, you can smoke outside the stations in our car parks.
We can carry bicycles on some of our trains. Check our cycle policy before you travel.