We’re introducing dedicated Assisted Boarding Points at all of our stations.
Simply WhatsApp us or call us using this number 24 hours a day: 0800 528 6599.
How do Assisted Boarding Points work?
When you arrive at the station:
-
Find the Assisted Boarding Point on the platform using:
- information posters,
- website information,
- announcements, and
- customer information boards around the station.
-
Scan the WhatsApp QR code or use our WhatsApp number to send a message or call our contact centre team. You just need to tell us where you are, where you're travelling to, and how we can help.
- We’ll send a text message to the guard of the service that you intend to travel on, providing them with advance notice.
- When the train arrives, the guard will help you to board with the assistance you require.
This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.
Look out for the Assisted Boarding Points icon on our Station Information Maps to find the boarding point.
