Our Plan

The Journey Starts Here

Over the next 7 years, we’ll be investing in our network, our people and the community to deliver high quality, safe and reliable services which meet the needs of customers and the communities we serve.

By December 2020, our £1.2 billion investment plans will bring longer, faster and more reliable trains with 52,000 more seats, across the morning and evening peak every day at Waterloo. Better timetables offering faster journey times, new services and improved regional connectivity, will be introduced from December 2018. On long distance services, existing trains will undergo a full refurbishment, improving comfort levels and returning to service looking like new.

We have an exciting future ahead. 



Franchise Delivery Plan

Customer experience

Delivering a great experience at every stage of the journey

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Sustainability

Caring for the environment around us

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Transformation & growth

More services, more seats and state of the art trains.

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Station Improvements

Read about our exciting plans for stations.

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People

Welcome to a great place to work.

Investing in people

About FirstGroup and MTR

Keeping people moving

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Health and Safety

Setting the standard and leading the way

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Our Performance

Read about our performance aims and results

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