SWR eTickets

SWR Digital eTickets

Download our app or buy online to get digital eTickets

What is an eTicket?

An eTicket is a ticket that's stored on your phone as a barcode and scanned at the ticket gate. It can also be a PDF eTicket that you print at home and then present to ticket staff or ticket gates as you travel.

You can buy your eTickets on our website and the SWR App, where your tickets are stored. If you're on the app choose ‘Download a mobile ticket’ as your delivery option, if available, or 'deliver as eTicket’ if booking on the website. You can also use the PDF eTickets in your confirmation email.

How do I use an eTicket?

When you get to the station, open our app and go to ‘My Tickets’ or if you've added the eTicket to your phone's mobile wallet open that instead. Then, scan the eTicket QR code above the reader to open the ticket gate. Screenshots of eTickets can’t be used to travel. In the unlikely event that your eTicket isn’t working at the gate, show it to our station staff and they’ll help you. Don't forget to charge your phone – if you can’t show your mobile eTicket to station staff, you’ll need to buy a new ticket on the day or may be charged a penalty fare.

What tickets can I buy as an eTicket?

You can buy Advance, Anytime, Off-Peak and Super Off-Peak Single and Return train tickets for all South Western Railway services and for most other train companies in Britain. Railcard discounts can also be used with eTickets.

BackgroudImage

Download SWR App today

Available on the App Store and Google Play Store

Image of the QR CODE

Scan the QR code to download

Download SWR App today

Available on the App Store and Google Play Store

Watch the video to find out more about eTickets

eTickets FAQs

Can I store my eTicket in my Google/Apple Wallet?
Can I claim Delay Repay when using an eTicket?
Can I buy child eTickets?
How far in advance can I purchase an eTicket?
Who do I contact if my eTicket isn’t working?
Can I break my journey?
Can I access my eTicket if I have no signal?
If I decide not to travel after going through the gates, can I still claim a refund?
I have a Railcard; can I use this with eTickets?
If I lose my registered phone, can I load the ticket on another phone?
What do I do if my ticket can’t be read due to a cracked screen on my phone?
What do I do if the battery runs out on my phone?
*Terms and conditions

You might also like