What is an eTicket?
An eTicket is a ticket that's usually stored on your phone as a barcode and scanned at the ticket gate. It can also be aPDF eTicket that you print at home and then present to ticket staff or ticket gates as you travel
You can buy your eTickets on our website and the South Western Railway app, where your tickets are stored. If you're on the app choose ‘Mobile eTicket’ as your delivery option, if available, or 'deliver as eTicket’ if booking on the website. We'll also send you a PDF of your eTicket with your booking confirmation email. you can print this PDF and use it to travel. In the SWR app you have the option to add the eTicket your phone's wallet, making finding and using your eTicket even simpler.
How do I use an eTicket?
When you get to the station, open our app and go to ‘My Tickets’ or if you've added the eTicket to your phone's mobile wallet open that instead. Then scan the eTicket QR code above the reader to open the ticket gate. Screenshots of eTickets can’t be used to travel.
In the unlikely event that your eTicket isn’t working at the gate, show it to our station staff and they’ll help you. Don't forget to charge your phone – if you can’t show your mobile eTicket to station staff, you’ll need to buy a new ticket on the day or may be charged a penalty fare.
What tickets can I buy as an eTicket?
You can buy Advance, Anytime, Off-Peak and Super Off-Peak Single and Return train tickets for all South Western Railway services and for most other train companies in Britain. Railcard discounts can also be used with eTickets.
