eTickets

Less time in the queue, more time for you

Switch to eTickets today and enjoy these benefits:

Booking on the go

Buy your train ticket up to 5 minutes before your train’s departure time*

Paperless tickets

You don’t need to worry about multiple paper tickets, or them getting lost or damaged

Cheap train tickets

There’s more fares to choose from, plus no booking fees and collect Nectar points

To get started, search ‘SWR app’ in your app store or click below:

Download the free South Western Railway app via the Apple App Store Download the free South Western Railway app via Google Play

What is an eTicket?

An eTicket is a ticket that's stored on your phone as a barcode and scanned at the ticket gate.

You can buy eTickets on our website and the South Western Railway app, where your tickets are stored.

How do I use an eTicket?

You can buy eTickets on our app or website.  If you're on the app choose ‘Download a mobile ticket’ as your delivery option, if available, or 'deliver as eTicket’ if booking on the website.

When you get to the station, open your eTicket from ‘My Tickets’ within our app and hold your device against the reader to open the ticket gate.

In the unlikely event that your eTicket isn’t working at the gate, show it to our station staff and they’ll help you. Don't forget to charge your phone – if you can’t show your mobile eTicket to station staff, you’ll need to buy a new ticket on the day or may be charged a penalty fare.

What tickets can I buy as an eTicket?

You can buy Advance, Anytime, Off-Peak and Super Off-Peak Single and Return train tickets for all South Western Railway services and for most other train companies in Britain. Railcard discounts can also be used with eTickets.



eTicket example

Frequently Asked Questions

Your questions about eTickets answered

Find out more

Get the SWR App

Get the latest travel updates, plan your trip and get tickets on the go

Download our app

Touch Smartcard

Discover a smarter way to travel

Find out more
*Terms and conditions