eTickets

Less time in the queue, more time for you

Switch to eTickets today and enjoy these benefits:

Booking on the go

Buy your train ticket up to 5 minutes before your train’s departure time*

Paperless tickets

You don’t need to worry about multiple paper tickets, or them getting lost or damaged

Cheap train tickets

There’s more fares to choose from, plus no booking fees and collect Nectar points

To get started, search ‘SWR app’ in your app store or click below:

What is an eTicket?

An eTicket is a ticket that's stored on your phone as a barcode and scanned at the ticket gate.

You can buy eTickets on our website and the South Western Railway app, where your tickets are stored.

How do I use an eTicket?

You can buy eTickets on our app or website. If you're on the app choose ‘Download a mobile ticket’ as your delivery option, if available, or 'deliver as eTicket’ if booking on the website.

When you get to the station, open your eTicket from ‘My Tickets’ within our app and hold your device against the reader to open the ticket gate.

In the unlikely event that your eTicket isn’t working at the gate, show it to our station staff and they’ll help you. Don't forget to charge your phone – if you can’t show your mobile eTicket to station staff, you’ll need to buy a new ticket on the day or may be charged a penalty fare.

What tickets can I buy as an eTicket?

You can buy Advance, Anytime, Off-Peak and Super Off-Peak Single and Return train tickets for all South Western Railway services and for most other train companies in Britain. Railcard discounts can also be used with eTickets.

eTicket example

*Terms and conditions

Booking tickets

Advance tickets must be booked before 23:59 the day before travel.

You can book mobile eTickets on all single and return Super Off-Peak, Off-Peak and Anytime tickets for Standard and First Class (subject to availability) up to 5 minutes before train departure.

eTickets terms and conditions

eTickets are available to buy through our website or app.
eTickets sold through South Western Railway can only be stored in the ticket wallet on the SWR App.
eTickets are available for both adult and child fares.
Print at home and mTickets are not available, though can be used on our services when bought through a third party.
By buying an eTicket, you agree to allow the Guard onboard our services to inspect your ticket. This may require the Guard to handle your mobile phone.
If you do not produce a valid eTicket when requested to do so, it will be considered that you are travelling without a valid ticket.
It is your responsibility to ensure your mobile has enough battery power to display the ticket throughout your journey. If your phone runs out of battery during your journey, you may have to pay an additional fare or could be subject to a penalty fare.
The eTicket must be stored on your mobile phone until the date and time of travel.
You may incur data charges from your mobile network provider for downloading an eTicket. Your network provider will be able to confirm any charges made.
Duplicate or replacement eTickets can be downloaded to an alternative device.
Refunds can be requested on eTickets that are no longer required, the ticket must be downloaded to the app prior to requesting a refund.
Journeys validated on an eTicket that are subject to a delay of 15 mins or more are entitled to claim under Delay Repay. Claims should be made via the website delayrepay.southwesternrailway.com or using the forms available at our staffed stations.
Abandoned journey refunds are available on eTickets. You must return to your origin station using the eTicket to exit, then contact Customer Services to request a refund.
eTickets are not valid on London Underground services.
eTickets are non-transferable.
If a ticket can not be read due to a cracked screen you will be required to purchase a new ticket to travel.

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