Travel assistance card

Travel assistance card

What is it?  

Our Travel Assistance Card is a free card for anyone who may need that extra bit of help and find it difficult to ask. All our staff have been trained to recognise the card and if you show it to any member of our staff, they will help you as best they can. Our Travel Assistance Card can be requested at any of our stations, through our customer services team, or downloaded from our website.     

How do I use it?

There is space on the card to tell us a little about you and what help you may need. You can write or draw anything that could help our staff to assist you. Simply show the card to a member of our staff at the station or on the train and they will help you as much as they can.

Who may find the card useful? 

The Travel Assistance Card can be useful for people with:

  • learning difficulties
  • memory loss
  • limited or no English
  • hearing impairments
  • problems communicating

You can download the card (PDF, 68Kb) along with the instructions to fold (PDF, 120Kb) it or you can contact usand we will send you one.

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