Assisted travel

Let us know how we can help you.

If you need assistance navigating the station or a ramp to get on your train, our passenger assistance service can help. Whether you book assistance in advance or not, our teams are here to help. Booking in advance with our Assisted Travel service helps to ensure that we can have everything in place to help you. The national booking system operates across the National Rail network.

You can request Assisted Travel at any point before your journey. To make sure we have staff available to help you, we recommend you book 12 hours in advance, or for journeys between the stations below, at least 4 hours in advance (for travel between 06:00 and 22:00).

  • Basingstoke
  • Bournemouth
  • Clapham Junction
  • Earlsfield
  • Feltham
  • Guildford
  • Kingston
  • London Waterloo
  • New Malden
  • Norbiton
  • Portsmouth & Southsea
  • Portsmouth Harbour
  • Putney
  • Queenstown Road
  • Raynes Park
  • Richmond
  • Salisbury
  • Southampton Central
  • Staines
  • Surbiton
  • Twickenham
  • Vauxhall
  • Wandsworth Town
  • Wimbledon
  • Winchester
  • Woking. 

Get in touch with our station staff at staffed stations once you've arrived, and we'll take care of the rest. If you're at an unstaffed station, make your way to the platform, and we'll do our best to let the on-board team know you're boarding. Give yourself plenty of time when you arrive so that we can make sure you're in the right place on the platform to board the train.

To make an Assisted Travel booking, contact our Assisted Travel team 24 hours a day, every day except 25 and 26 December:

  • Call 0800 52 82 100 (freephone)
  • Textphone 0800 6920 792
  • Through our app
  • Fill in the Assisted Travel booking form below

Find out about taking a wheelchair or motorised scooter on the train

Read our Disabled People’s Protection Policy - Guide to Policies and Making Rail Accessible – Helping Older and Disabled Passengers

Get 1/3 off train tickets for yourself and a friend at any time with a Disabled Persons Railcard.

Assisted Travel Form

About you

Outward journey details

Mandatory assistance

Are you travelling with an Assistance Dog? *
Are you travelling with a companion? *
Are you returning? *

Return journey details

Do you agree for your personal and journey data to be gathered and held within the Passenger Assist booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf? *
From time to time we need to share Passenger Assist data with the rail regulator and their research suppliers to conduct research in order to drive customer journey improvements. Do you agree to be contacted regarding your experience?