If you need assistance navigating the station or a ramp to get on your train, our passenger assistance service can help. Whether you book assistance in advance or not, our teams are here to help. Booking in advance with our Assisted Travel service helps to ensure that we can have everything in place to help you. The national booking system operates across the National Rail network.
For Assisted Travel, we recommend that you let us know 12 hours before you travel for journeys on our services between any two of the stations we manage. Arrive at the station 30 minutes before your train is due, and at staffed stations contact a member of station staff when you arrive. For journeys that go beyond South Western Railway, we recommend that you give us 24 hours' notice.
Between 06:00 and 22:00 hours, only 4 hours' notice will be required for journeys between any two of the following stations:
Basingstoke, Bournemouth, Earlsfield, Feltham, Kingston, New Malden, Norbiton, Portsmouth & Southsea, Portsmouth Harbour, Putney, Queenstown Road, Raynes Park, Richmond, Salisbury, Southampton Central, Staines, Surbiton, Twickenham, Vauxhall, Wandsworth Town, Wimbledon, Winchester and Woking.
To make an Assisted Travel booking, contact our Assisted Travel team 24 hours a day, every day except 25 and 26 December:
- Call 0800 52 82 100 (freephone)
- Textphone 0800 6920 792
- Fill in the Assisted Travel booking form below
Find out about taking a wheelchair or motorised scooter on the train.
Read our Disabled People’s Protection Policy - Guide to Policies and Making Rail Accessible – Helping Older and Disabled Passengers
Get 1/3 off train tickets for yourself and a friend at any time with a Disabled Persons Railcard.