Assisted Travel

Let us know how we can help you.

If you need assistance navigating the station or a ramp to get on your train, our passenger assistance service can help. Book in advance with our Assisted Travel service to help us ensure that we can have everything prepared for your needs. The national booking system operates across the National Rail network.

Booking early is important as our trains, and our staff, can get very busy. During our franchise we’ll be working to reduce the time required for booking assistance, and we’ll update this page to let you know of any changes.

For Assisted Travel, we recommend that you let us know 24 hours before you travel. Arrive at the station 30 minutes before your train is due, and at staffed stations contact a member of station staff when you arrive.

To make an Assisted Travel booking, contact our Assisted Travel team from 06:00 to 22:00 every day except 25 and 26 December:

  • Call 0800 52 82 100 (freephone)
  • Textphone 0800 6920 792
  • Fill in the Assisted Travel booking form below


Find out about taking a wheelchair or motorised scooter on the train

Read our Disabled People’s Protection Policy.

Get 1/3 off train tickets for yourself and a friend at any time with a Disabled Persons Railcard.

Assisted Travel Form

About you

Outward journey details

Mandatory assistance

Are you travelling with an Assistance Dog? *
Are you travelling with a companion? *
Are you returning? *

Return journey details

Do you agree for your personal and journey data to be gathered and held within the Passenger Assist booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf? *
From time to time we need to share Passenger Assist data with the rail regulator and their research suppliers to conduct research in order to drive customer journey improvements. Do you agree to be contacted regarding your experience?