We want you to feel safe when you travel with us.
- you’ll see the British Transport Police and our Rail Community Officers at many of our stations and they often travel on our trains
- all our on-board teams take part in training, so they can deal with a range of situations
- you can help by always keeping your luggage and personal belongings with you
See It. Say It. Sorted.
The British Transport Police are on-hand for you to contact at all times. It doesn't matter if it's rowdy party-goers or something more serious, they are just a text message away.
So, if you see something suspicious or if you witness a crime you can contact the British Transport Police on 0800 40 50 40 or by texting 61016. If it's an emergency, please still call 999.
Rail Community Officers
Our Rail Community Officers (RCO’s) work with the British Transport Police to provide a high profile, uniformed presence on our stations and trains. All of our RCO’s are accredited under the Railway Safety Accreditation Scheme. They’re able to enforce railway legislation using powers given to them by the BTP. Our RCO’s actively work to reduce crime, anti-social behaviour and create a safe travelling environment for all of our customers and staff.
We work very closely with the British Transport Police (BTP) and deploy our Rail Community Officers across our rail network to help keep you safe, happy and secure. That’s why you’ll see lots of them at our stations and travelling on our trains.
Our Rail Community Officers and security team run various safety and security events, pop-ups or initiatives all over our network with the BTP, so keep your eyes peeled for one of these at your station. They are a friendly bunch so please do say hello!
At our stations
All our stations have help points where you can get help, or report any suspicious activity.
On our trains
Most of our trains have CCTV, which means a safer environment for our customers and staff.
It’s always good to take a look at the safety information when you board, as each of our trains may be different.
In an emergency
It’s normally safer to stay where you are and wait for instructions. But, it’s also important you know what to do.
- if you need to stop the train, pull the alarm, then find a member of staff
- once your train stops, leave by lowering yourself carefully through the doors; and avoid any rails that could be live
- leave any personal belongings behind
- When you’ve left the train, keep an eye out for hazards like loose rails, wires, bags and suitcases; find a safe place well away from the tracks, and wait for instructions.
If you see anything unusual, talk to any member of staff or a police officer. You can also call the transport police on 0800 40 50 40, or text 61016.
In an emergency, always call 999.