Our former policy proved to be outdated. Customers had to prove that they were pregnant by sending in their MAT1B form, which can only be obtained after 20 weeks of pregnancy.
It was also only available to season ticket holders, ignoring anybody who travelled with contactless, Oyster or single tickets. Most of our services are standard class only, and many of our customers travel on trains that only have standard class seats.
Our new policy allows any pregnant person who travels, no matter the reason, to join the scheme.