Performance

Here you'll find information about our performance, including our operational performance, station performance and Passenger Information During Disruption.

Transport Focus scorecard

Transport Focus scorecard

Transport Focus scorecard

See how are we performing for our passengers

Performance

Performance

Performance

Check out our latest punctuality and reliability figures

Performance breakdown

Performance breakdown

Performance breakdown

View our detailed latest punctuality and reliability figures

Rail Service Quality Report

Rail Service Quality Report

Rail Service Quality Report

Our guide to how we measure service quality

Our ticketless travel performance

Our ticketless travel performance

Our ticketless travel performance

View our quarterly ticketless travel performance

Our customer experience and accessibility performance

Our customer experience and accessibility performance

Our customer experience and accessibility performance

See our latest performance

Customer Information Pledges

Customer Information Pledges

Customer Information Pledges

Introducing our new Customer Information Pledges

Our environmental performance

Our environmental performance

Our environmental performance

See our environmental performance

Station performance

Station performance

Station performance

How are we performing for our passengers

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