Our ticketless travel performance

SWR undertakes four Ticketless Travel Surveys per year to gain an understanding of the levels of ticketless travel across the network.

Ticketless travel covers a range of ways in which the revenue expected is not actually paid by passengers. There are many circumstances in which passengers do not pay the correct fare, ranging from those which are clearly deliberate and fraudulent, through to those which are accidental or the result of failures of equipment or staff, to occasions where providing good customer service may permit a passenger to travel without paying.

Fare evasion costs the rail industry over £400million per year, and is unfair on regular fare paying passengers.

We use the results of the Ticketless Travel Surveys to determine the level and types of ticketless travel, to inform Revenue Protection team deployment to tackle those specific issues across the network.

The results of the quarterly Ticketless Travel Survey are shown in the table below: