Our performance

Our latest punctuality and reliability figures

At South Western Railway we know that you want a safe, reliable, punctual service. We’re committed to providing this, to help deliver the best service we can.

We continually measure our service reliability and punctuality and report on how we are performing against targets which are set in our Passenger’s Charter.

All our services are monitored every day, including Sundays and Bank Holidays and we have a range of performance metrics in place to measure the levels of performance we are delivering to our customers including;

Public Performance Measure (PPM) – the percentage of Passenger Services that arrive at their final scheduled destination within five minutes of the advertised time, without being subject to any form of cancellation.

Cancellations and Significant Lateness (CaSL) - the percentage of Passenger Services which are cancelled, or arrive significantly late at their final scheduled destination. Significantly late defined as 30 or more minutes late.

All Cancellations – the number of Passenger Services which are cancelled for all or part of their planned schedule including those services that Fail to Call at any intermediate stations on route as planned.

All Cancellations excluding Failures to Call – the number of Passenger Services which are cancelled for all or part of their planned schedule excluding any cancellations caused by services Failing to Call at any intermediate stations on route as planned.

Right Time – the number of Passenger Services that arrive early or within 1 minute of their final scheduled destination, without being subject to any form of cancellation.

Lateness – the percentage of Passenger Services which are late in arriving at their final scheduled destination, without being subject to any form of cancellation by; a) between 1 and 14 minutes (within 15 minutes), b) between 15 minutes and 29 minutes c) between 30 minutes and 59 minutes; d) between 60 minutes and 119 minutes; and e) 120 minutes or more.

Short Formations – the number of Passenger Services formed with fewer vehicles than specified in the Capacity Statement approved by the Department for Transport. Services cancelled in full or in part are excluded from this metric as they are already accounted for under various cancellation metrics.

Actual number of services by Performance Metric — Period 9

   Sub-operator PPM Group
Performance measure Mainline Other rural  Suburban Whole SWR - All Groups
Right time 9547 2073 17226 28846
PPM 12915 2593 22747 38255
Within 15 mins late 13675
2701 23773 40149
Between 15 and 29 mins late 127 12 77 216
Between 30 and 59 mins late 51 2 18 71
Between 60 and 119 mins late  10 0 3 13
By 120 minutes or more 0 0 0
0
All cancellations 438 501 634 1573
All cancellations excluding Failed to Call 310 486 297 1093
CaSL (Cancelled and Significantly Late) 499 503 655 1657
Short Forms 68 0 540 608

Percentage of services by Performance Metric — Period 9

   Sub-operator PPM Group
Performance measure Mainline  Other rural   Suburban  Whole SWR - All Groups 
Right time 66.8% 64.5% 70.3% 68.6%
PPM 90.3% 80.6% 92.8% 91.0%
Within 15 mins late 95.6% 84.0% 97.0% 95.5%
Between 15 and 29 mins late 0.9% 0.4% 0.3% 0.5%
Between 30 and 59 mins late 0.4% 0.1% 0.1% 0.2%
Between 60 and 119 mins late  0.1% 0.0% 0.0% 0.0%
By 120 minutes or more 0.0% 0.0% 0.0% 0.0%
All cancellations 3.1% 15.6% 2.6% 3.7%
All cancellations excluding Failed to Call 2.2% 15.1% 1.2% 2.6%
CaSL (cancelled and significantly late) 3.5% 15.6% 2.7% 3.9%
Short Forms 0.5% 0.0% 2.2% 1.4%

Moving Annual Average (percentage of services by performance metric)

   Sub-operator PPM Group
Performance measure Mainline  Other rural   Suburban  Whole SWR - All Groups 
Right time 65.1% 71.4% 68.4% 67.6%
PPM 86.8% 88.2% 90.3% 88.9%
Within 15 mins late 94.5% 90.5% 96.2% 94.9%
Between 15 and 29 mins late 1.5% 0.4% 0.6% 0.9%
Between 30 and 59 mins late 0.5% 0.1% 0.1% 0.2%
Between 60 and 119 mins late  0.1% 0.0% 0.0% 0.0%
By 120 minutes or more 0.0% 0.0% 0.0% 0.0%
All cancellations 3.5% 9.0% 3.1% 3.9%
All cancellations excluding Failed to Call 2.7% 8.6% 1.8% 2.9%
CaSL (cancelled and significantly late) 4.1% 9.1% 3.2% 4.2%
Short Forms 0.8% 0.0% 0.6% 0.6%

Percentage of services at all stations by Performance Metric — Period 9

  All services 
Performance Measure Period 9 Moving Annual Average
Early 47.0% 49.6%
On time 74.4% 74.7%
Within 3 minutes 91.2% 89.4%
Within 5 minutes 95.9% 94.3%
Within 10 minutes 98.7% 98.1%
Within 15 minutes 99.3% 99.1%
15 or more minutes late 0.7% 1.0%
20 or more minutes late 0.4% 0.5%
30 or more minutes late 0.2% 0.2%
Cancellations 3.0% 3.0%

Performance Information: Control Period 6, Performance Period 2109

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