Our performance

Our latest punctuality and reliability figures

At South Western Railway we know that you want a safe, reliable, punctual service. We’re committed to providing this, to help deliver the best service we can.

We continually measure our service reliability and punctuality and report on how we are performing against targets which are set in our Passenger’s Charter.

All our services are monitored every day, including Sundays and Bank Holidays and we have a range of performance metrics in place to measure the levels of performance we are delivering to our customers including;

Public Performance Measure (PPM) – the percentage of Passenger Services that arrive at their final scheduled destination within five minutes of the advertised time, without being subject to any form of cancellation.

Cancellations and Significant Lateness (CaSL) - the percentage of Passenger Services which are cancelled, or arrive significantly late at their final scheduled destination. Significantly late defined as 30 or more minutes late.

All Cancellations – the number of Passenger Services which are cancelled for all or part of their planned schedule including those services that Fail to Call at any intermediate stations on route as planned.

All Cancellations excluding Failures to Call – the number of Passenger Services which are cancelled for all or part of their planned schedule excluding any cancellations caused by services Failing to Call at any intermediate stations on route as planned.

Right Time – the number of Passenger Services that arrive early or within 1 minute of their final scheduled destination, without being subject to any form of cancellation.

Lateness – the percentage of Passenger Services which are late in arriving at their final scheduled destination, without being subject to any form of cancellation by; a) between 1 and 14 minutes (within 15 minutes), b) between 15 minutes and 29 minutes c) between 30 minutes and 59 minutes; d) between 60 minutes and 119 minutes; and e) 120 minutes or more.

Short Formations – the number of Passenger Services formed with fewer vehicles than specified in the Capacity Statement approved by the Department for Transport. Services cancelled in full or in part are excluded from this metric as they are already accounted for under various cancellation metrics.

Actual number of services by Performance Metric — Period 9

	Sub-operator PPM Group
Performance measure	Mainline	Other rural	Suburban	Whole SWR - All Groups
Right time	9547	2073	17226	28846
PPM	12915	2593	22747	38255
Within 15 mins late	13675	2701	23773	40149
Between 15 and 29 mins late	127	12	77	216
Between 30 and 59 mins late	51	2	18	71
Between 60 and 119 mins late	10	0	3	13
By 120 minutes or more	0	0	0	0
All cancellations	438	501	634	1573
All cancellations excluding Failed to Call	310	486	297	1093
CaSL (Cancelled and Significantly Late)	499	503	655	1657
Short Forms	68	0	540	608

Percentage of services by Performance Metric — Period 9

	Sub-operator PPM Group
Performance measure	Mainline	Other rural	Suburban	Whole SWR - All Groups
Right time	66.8%	64.5%	70.3%	68.6%
PPM	90.3%	80.6%	92.8%	91.0%
Within 15 mins late	95.6%	84.0%	97.0%	95.5%
Between 15 and 29 mins late	0.9%	0.4%	0.3%	0.5%
Between 30 and 59 mins late	0.4%	0.1%	0.1%	0.2%
Between 60 and 119 mins late	0.1%	0.0%	0.0%	0.0%
By 120 minutes or more	0.0%	0.0%	0.0%	0.0%
All cancellations	3.1%	15.6%	2.6%	3.7%
All cancellations excluding Failed to Call	2.2%	15.1%	1.2%	2.6%
CaSL (cancelled and significantly late)	3.5%	15.6%	2.7%	3.9%
Short Forms	0.5%	0.0%	2.2%	1.4%

Moving Annual Average (percentage of services by performance metric)

	Sub-operator PPM Group
Performance measure	Mainline	Other rural	Suburban	Whole SWR - All Groups
Right time	65.1%	71.4%	68.4%	67.6%
PPM	86.8%	88.2%	90.3%	88.9%
Within 15 mins late	94.5%	90.5%	96.2%	94.9%
Between 15 and 29 mins late	1.5%	0.4%	0.6%	0.9%
Between 30 and 59 mins late	0.5%	0.1%	0.1%	0.2%
Between 60 and 119 mins late	0.1%	0.0%	0.0%	0.0%
By 120 minutes or more	0.0%	0.0%	0.0%	0.0%
All cancellations	3.5%	9.0%	3.1%	3.9%
All cancellations excluding Failed to Call	2.7%	8.6%	1.8%	2.9%
CaSL (cancelled and significantly late)	4.1%	9.1%	3.2%	4.2%
Short Forms	0.8%	0.0%	0.6%	0.6%

Percentage of services at all stations by Performance Metric — Period 9

	All services
Performance Measure	Period 9	Moving Annual Average
Early	47.0%	49.6%
On time	74.4%	74.7%
Within 3 minutes	91.2%	89.4%
Within 5 minutes	95.9%	94.3%
Within 10 minutes	98.7%	98.1%
Within 15 minutes	99.3%	99.1%
15 or more minutes late	0.7%	1.0%
20 or more minutes late	0.4%	0.5%
30 or more minutes late	0.2%	0.2%
Cancellations	3.0%	3.0%

Performance Information: Control Period 6, Performance Period 2109

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