At South Western Railway we know that you want a safe, reliable, punctual service. We’re committed to providing this, to help deliver the best service we can.
We continually measure our service reliability and punctuality and report on how we are performing against targets which are set in our Passenger’s Charter.
All our services are monitored every day, including Sundays and Bank Holidays and we have a range of performance activities taking place to improve our network. Here are a few things we are doing this year:
- Continuing to rollout the Arterio trains to replace the suburban fleet.
- £129m investment in the re-signalling from Farncombe to Petersfield, including the renewal of nine level crossings.
- Queenstown Road Track Renewal to remove multiple reoccurring faults in the area.
Want to know more about what we're doing to improve performance?
Download our Joint Performance Strategy with Network Rail, delivering a high performing railway, together.
Headline Performance data — Period 1 (1 April - 2 May)
The rail year runs from 1st April to 31st March and is split up into 13 four-week ‘periods'.
Percentage of total services cancelled
After a positive period in P13, P01 was more challenging with Time to 3 failing to achieve target. However, we did meet our cancellations target. We would have met both targets in P01, were it not for a major fatality incident on 9th April at Queenstown Road, with the recovery of the train service more challenging than we have seen with other recent fatalities on the Critical Corridor. There was also a person struck at Vauxhall on 1st April. We are continuing our engagement with the British Transport Police, the Samaritans, local authorities, and other organisations to mitigate trespass and fatalities. We have also commenced work on high-risk boundaries and platform ends, following a survey of 203 stations, to help prevent unauthorised access to the railway. We are also deploying additional colleagues at key locations, both on trains and at stations, to further prevent unauthorised access to the railway
For a more detailed breakdown of performance please click here.
