Yes. You’ll need to return it to the same place you bought it. If it’s a monthly Season ticket, there must be at least 7 days remaining on it. If it’s a weekly Season ticket, there must be at least 3 days remaining on it – but it might not have any refund value left. See how we calculate the refund value below.
Refunds are calculated from the date you return the Season ticket. If you’ve been ill, we can backdate the refund if you provide written evidence and have not started using the Season ticket again. We won’t give you a refund or extend your Season ticket just because you don’t use it for a period of time, for example because you’ve been on holiday.
To calculate the refund value we’ll work out the total cost of the tickets you’d have needed to buy to make one return journey a day up to the date you returned your Season ticket. The refund will be the difference, if any, between this total cost and the price you paid for the Season ticket, less a reasonable administration fee (no more than £10). This means the refund won’t be just a fixed proportion of what you paid, and in some cases there may be no refund value – because of the discount on annual Season tickets, for example, they have no refund value after 10 months and 12 days.
Conditions apply if you want a refund for a replacement Season ticket we issued to replace one that was lost or stolen. You’ll need to contact our Customer Service Centre, and we’ll only consider a refund for a replacement Season ticket where any of the following applies:
- The original Season ticket is returned within 1 month of the date you told us it was lost
- The original and replacement tickets were Electronic Tickets and it was possible to cancel the original ticket
- You were made redundant, resigned, retired, changed your job or address, became pregnant or suffered prolonged illness, and you provide satisfactory evidence of this