If a ticket has been damaged or altered in any way, it is not valid for travel. However, if you return it we’ll issue a replacement ticket, unless we have reason to suspect that the ticket has been, or will be, used for fraudulent or improper purposes. You may have to pay a reasonable administration charge (no more than £10) for the replacement.
If a season ticket (or a smartcard containing a season ticket) is damaged, or can no longer be read easily, or no longer works in automatic ticket gates, you can return it to where you bought it and we’ll replace it, provided that we can confirm the ticket is still valid. You won’t have to pay any administration charge.
If your season ticket stops working in the ticket gates, the most likely reason is that the magnetic strip on the back has been damaged or affected by magnetic fields. To avoid this:
- Store your season ticket separately in the wallet provided
- Try to keep it away from mobile phones and other devices, and anything magnetic – handbag clasps, name badges and the like
- Do not laminate your season ticket