Buying your ticket

Whether you want the convenience of buying online or need some advice, discover the best way to get your ticket.

Online

It takes just a few minutes to buy your tickets and they’ll be ready to collect 2 hours later. To collect your tickets go to the self-service machines at most National Rail or South Western Railway stations (except Beaulieu Road, Holton Heath, Longcross, Millbrook and Redbridge). Make sure you bring your collection reference number and the debit or credit card that you used to purchase your ticket.

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Phone

Get advice and buy tickets over the phone from our Customer Service Centre. It’s open 06:00 to 22:00 every day except 25 and 26 December. You can collect your tickets at any of our self-service machines – they’ll be ready 10 minutes after booking, and you’ll need the debit or credit card you paid with. Alternatively you can have your tickets sent by post – allow 5 working days for delivery. 

Self-service ticket machines

We have self-service machines at most stations (except Beaulieu Road, Holton Heath, Longcross, Millbrook and Redbridge). All machines take cards, and at least 1 machine at the station will accept cash. 

Some of our stations benefit from Virtual ticket offices which will connect you via video link to one of our friendly advisers.

At the station

For tickets and advice with a friendly face visit the ticket office at any staffed station for a full range of tickets.