How to buy your train ticket

There are lots of different ways to buy your train tickets, depending on what suits you. You can buy train tickets online, from the ticket office, a self-service machine or through our app. In some circumstances you can also buy tickets on board the train.

Collecting your tickets from the self-service machine

Collecting your ticket at the station is easy:

• When buying your ticket, select the option to collect your ticket from the station.
• Please avoid using virtual payment cards as these cannot be used to collect the ticket from the self-service machine.
• When you arrive at the station, use the self-service machine to collect your tickets – you’ll need the collection number and the physical payment card that you paid with. Virtual payment cards cannot be used to collect your ticket.
• If you paid using PayPal, Google Pay or Apple Pay you still need a payment card in your name and the booking reference to retrieve your ticket(s) from the self-service ticket machine, however, you can use any credit or debit card.
• If you do not have a credit or debit card, you will be unable to collect your booked ticket(s) and you will be required to purchase a new set of tickets in order to travel.

Buying your ticket at the station:

You can buy your ticket at the station by visiting a self-service machine or the ticket office.

How do I pay for a train ticket?

There are many ways to pay for a train ticket - from traditional cash to paying through Google and Apple Pay through the app, making it easier and more secure than ever to buy your train ticket.

You can also pay with a business cheque when you’re buying an annual season ticket at the ticket office – just make them payable to First MTR South Western Trains.