Person using mobile phone on a train

Contact us

Getting in touch with us is easy

COVID-19 (Coronavirus) ticket refund update

Read our latest COVID-19 refund policy to find out how you can claim for refunds on train tickets.

If you’ve got a question to ask or a comment you want to make about our services, please do get in touch with us – we’re always happy to hear from you.

Call us

Customer Service Centre: 0345 6000 650

Opening hours: 06:00 to 22:00 every day

Email us

Drop us an email using our contact form.

Social media

Twitter: @sw_help

Messenger: South Western Railway

Write to us

Freepost: SWR CUSTOMER RELATIONS

Assisted travel

Phone: 0800 5282 100

Text: 0800 6920 792

Report a crime

Complete our form here.

I want to...

See ticket offers

Be inspired

Check live train times

Read the latest news

Book travel assistance

Check engineering works