Contact us

Getting in touch with us is easy

We apologise that due to unforeseen circumstances, we do not have the normal number of staff available to answer your call as quickly as usual, this will result in potentially long waiting times if you call. Please consider using the extensive FAQ’s on this site.

If after looking at these you still have a question, please use the contact us form link below so we can respond to you via e-mail.

If you’ve got a question to ask or a comment you want to make about our services, please do get in touch with us – we’re always happy to hear from you.

Call us

Customer Service Centre: 0345 6000 650

Opening hours: Monday to Friday 08:00 - 20:00, Saturday 09:00 -18:00, Sunday 09:00 –16:00

Email us

Drop us an email using our contact form.

Social media

Twitter: @sw_help

Messenger: South Western Railway

Write to us

Freepost: SWR CUSTOMER RELATIONS

Assisted travel

Phone: 0800 5282 100

Text: 18001 0800 52 82 100

Report a crime

Complete our form here.

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