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Telesales service withdrawn from 19 July 2021

From 19 July 2021 we will no longer be offering a telesales service. Instead, we advise customers to buy tickets online or through our app.

For customers who would prefer not to buy online, our ticket offices sell a wide range of tickets for travel in advance or the same day. You can also order a free SWR smartcard and buy smart tickets from a growing number of our ticket offices.

If you’ve got a question to ask or a comment you want to make about our services, please do get in touch with us – we’re always happy to hear from you.

Call us

Customer Service Centre: 0345 6000 650

Opening hours: 06:00 to 22:00 every day

Email us

Drop us an email using our contact form.

Social media

Twitter: @sw_help

Messenger: South Western Railway

Write to us

Freepost: SWR CUSTOMER RELATIONS

Assisted travel

Phone: 0800 5282 100

Text: 0800 6920 792

Report a crime

Complete our form here.

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