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Telesales service withdrawn from 19 July 2021

From 19 July 2021 we will no longer be offering a telesales service. Instead, we advise customers to buy tickets online or through our app.

For customers who would prefer not to buy online, our ticket offices sell a wide range of tickets for travel in advance or the same day. You can also order a free SWR smartcard and buy smart tickets from a growing number of our ticket offices.

Changes to Contact Centre opening hours

Due to operational reasons, we are reducing our Contact Centre opening hours for the foreseeable future. The new phone opening hours are:

Monday to Friday 08:00 - 20:00
Saturday 09:00 -18:00
Sunday 09:00 –16:00

If you’ve got a question to ask or a comment you want to make about our services, please do get in touch with us – we’re always happy to hear from you.

Call us

Customer Service Centre: 0345 6000 650

Opening hours: 06:00 to 22:00 every day

Email us

Drop us an email using our contact form.

Social media

Twitter: @sw_help

Messenger: South Western Railway

Write to us

Freepost: SWR CUSTOMER RELATIONS

Assisted travel

Phone: 0800 5282 100

Text: 18001 0800 6920 792

Report a crime

Complete our form here.

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