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COVID-19 (Coronavirus) ticket refund update

Read our latest COVID-19 refund policy to find out how you can claim for refunds on train tickets.

Our team is working incredibly hard to process refunds as quickly as possible. We thank you for your patience during this difficult time.

If you’ve got a question to ask or a comment you want to make about our services, please do get in touch with us – we’re always happy to hear from you.

Call us

Customer Service Centre: 0345 6000 650

Opening hours: 06:00 to 22:00 every day

Email us

Drop us an email using our contact form.

Social media

Twitter: @sw_help

Messenger: South Western Railway

Write to us

Freepost: SWR CUSTOMER RELATIONS

Assisted travel

Phone: 0800 5282 100

Text: 0800 6920 792

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