Changing your train tickets


We all have to make changes to our plans occasionally. Here is a guide to what you can do with your ticket should your circumstances change, and you need to change your travel plans to another date or time. If that doesn’t suit you then you may be able to claim a refund prior to the date of travel depending on your ticket type.

Where you bought your ticket and the type of ticket you have will determine if your ticket can be changed or if you need to request a refund. You can find your ticket type in our downloadable guide. 

Download ticket type example (PDF, 538Kb)

Read on for full details on how to change your train tickets depending where you bought your ticket:

Tickets bought on SWR app or website

Anytime, Off-Peak, Super Off-Peak, Evening Out, Sunday Out tickets
Advance tickets
Semi Flex Return tickets - outward journey
Season tickets
Flexi Season tickets

Tickets bought at a SWR station

Anytime, Off-Peak, Super Off-Peak, Evening Out, Sunday Out tickets
Advance tickets
Semi Flex Return tickets - outward journey
Season tickets
Flexi Season tickets

Tickets bought from another company

Anytime, Off-Peak, Super Off-Peak, Evening Out, Sunday Out tickets
Advance tickets
Semi Flex Return tickets - outward journey
Season tickets
Flexi Season tickets