Flexi Season FAQs

What is a Flexi Season ticket?
When will Flexi Season tickets be available to buy?
Is a Flexi Season ticket the same as a Season ticket?
How do Flexi Season and other Season tickets vary?
How much can I save with a Flexi Season ticket?
Can a Flexi Season ticket be used on multiple operators?
How can I buy a Flexi Season ticket?
Can I buy an off-peak Flexi Season ticket?
Can I buy a First Class Flexi Season ticket?
Can I buy a child Flexi Season ticket?
What happens if I don’t make all eight journeys in 28 days?
Can I still travel if I lose or forget my smartcard with my Flexi Season ticket?
Can I travel to any station with my Flexi Season ticket?
How do you use a Flexi Season ticket?
Can you use a Flexi Season ticket on any operator?
Can you use a Flexi Season ticket on London underground or overground services?
Will I need a photocard?
How can I check how many day passes are left on my Flexi Season ticket?
How do I find out how long I have until my Flexi Season ticket day passes expires?
How will a Flexi Season ticket work with other products on Smartcard?
If I have more than one smartcard how can I tell which is which?
Can I buy more than one Flexi Season ticket?
Can I break my journey?
What happens if I don’t touch in/out with my smartcard?
What happens if I can’t tap out because the gateline is out of operation?
If I decide not to travel after going through the gates, will a ticket be deducted for the day?
Can a Flexi Season ticket be used on replacement bus services?
Who can I contact for help/problems using my Flexi Season ticket?
Who do I contact if I have lost my Touch Smartcard?
Why have you withdrawn the Carnet product?
How much does a Flexi Season ticket cost?
How much is a Flexi Season ticket compared to a Season ticket?
Can you get a refund on a Flexi Season ticket?
How do I get a refund on a Flexi Season ticket?
If I buy a Flexi Season ticket and only take a couple of journeys can I get the remaining journeys refunded?
Can you get Delay Repay on a Flexi Season ticket?
I bought a Flexi Season but am going to have to go to the office more than I realised, can I exchange my Flexi Season for a Season Ticket?
Can you get a discount on a Flexi Season ticket using a Railcard?
Can I use my Disabled Persons Railcard for discount on a Flexi Season?
I was sick so didn’t use my Flexi Season this month, can I get a refund?
I need to change my journey, what should I do?