We're sorry

Wednesday 20th June 2018
We would like to apologise to passengers caught up in last night’s disruption.

Due to a number of incidents services into and out of Waterloo were severely disrupted last night.

First one of the lines through Clapham Junction was blocked by a train fault and then a damaged passenger assistance alarm caused another train to block the line at Vauxhall. 

A points failure at Waterloo further restricted platform access, compounding the delays. These incidents resulted in crew and trains being severely displaced, which led to knock on delays and disruption with some trains terminating short of their destinations and some cancellations.

We alerted Twickenham stadium to the issues we were having and asked them to direct concert goers to other modes of transport where their tickets would be accepted.  To ensure passenger safety, we also took the decision to control entry to Richmond and Twickenham stations. 

If your journey was delayed by 15 minutes or more you can claim delay repay.