South Western Railway - We're on a journey to better

We know how important it is to be kept up to date with information about your journey, especially if your train is delayed or cancelled.

So, you can now stay in control by signing up to receive personalised, travel updates delivered via WhatsApp, Facebook Messenger or SMS text messages straight to your device. So now if things don’t go quite to plan you won’t be left in the dark!

Once signed up you will be sent tailored up-to-date travel information about your journey directly to the messaging option you chose.

Information includes:

  • Updates on delays or disruptions for your journey and whether you are eligible for compensation
  • Alternative trains should your train be delayed or cancelled
  • Transport options to help you complete the first and last mile of your journey

Sign up is easy, just use the buttons below:

WhatsApp - live times and journey planning button 

Facebook Messenger - live times and journey planning button

You can also find the Keep me updated button on our Journey planner routes pages and on station pages across the website

Keep me updated - live times and journey planning button

Setting up alerts on the Journey planner routes pages

  • Step 1 - visit this page: https://www.southwesternrailway.com/plan-my-journey
  • You can now stay in control by signing up to receive personalised, travel updates delivered via WhatsApp, Facebook Messenger or SMS text messages straight to your device.
    Get live updates and journey information

  • Step 2 - Enter your departure & arrival stations, date and other information in the boxes at the top of the page and press the 'Check trains' button
  • Step 3 - At the bottom of the results panel select/press the 'Keep me updated' button
  • Step 4 - Follow the steps - that is it!

Setting up alerts for a particular station

  • Step 1 - Visit either of these two pages: https://www.southwesternrailway.com/plan-my-journey and enter your station into the box at the top, or visit this page: https://www.southwesternrailway.com/travelling-with-us/at-the-station
  • You can now stay in control by signing up to receive personalised, travel updates delivered via WhatsApp, Facebook Messenger or SMS text messages straight to your device.
    Get live updates and journey information

  • Step 2 - On the 'Our train stations' page select the station you would like alerts for by either entering the station name in the panel/box at the top of the page then press the blue 'Search stations' button (see above image). Or choose from one of the popular stations further down the page. Please note you can set this up for all stations across Great Britain, not just stations SWR serve.
  • Step 3 - At the top of the live times results on the station page, press the 'Keep me updated' button
  • Step 4 - Follow the steps - that is it!

You can set alerts for as many journeys as you like using any of the three methods, WhatsApp, Messenger and SMS text messages - the choice is yours!

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