Planning your next trip or getting ready for your commute? Find out everything you need to know about Wool station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. For detailed information about the facilities available at Woolstation, take a look below.
Yes, there's customer help points at this station.
Customer help points information
Help points are available on all platforms
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can also use our Assisted Boarding Points service. More information here: here
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Is there a ramp at Wool station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category B Station - Short ramps at approx 1:10 gradient to both platforms via separate entrances (Platform 1 ramp is steeper towards the top for approx 1m). Step-free access between platforms via street and full-barrier level crossing.
Please be aware that this station has no tactile paving on the platform edge.
Step-free access coverage
Are there accessible drop off or pick up points at Wool station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Wool station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Wool station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Wool station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Wool station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Wool station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Wool station?
No, staff aren't available at this station.
Are there accessible public telephones at Wool station?
No, accessible public telephones aren't available at this station.