Planning your next trip or getting ready for your commute? Find out everything you need to know about Strawberry Hill station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. For detailed information about the facilities available at Strawberry Hillstation, take a look below.
Are there customer help points at Strawberry Hill station?
Yes, there's customer help points at this station.
Customer help points information
Help points are available on all platforms
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Is there a ramp at Strawberry Hill station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Ramp at approx 1:14 gradient to Platform 1 (for trains towards London Waterloo via Wimbledon). Short unevenly-graded floor at approx 1:10 gradient to Platform 2 (for trains towards London Waterloo via Richmond). Step-free access between platforms via full-barrier level crossing.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
Step-free access coverage
Are there accessible drop off or pick up points at Strawberry Hill station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Strawberry Hill station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Strawberry Hill station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Strawberry Hill station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Strawberry Hill station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Strawberry Hill station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Strawberry Hill station?
No, staff aren't available at this station.
Are there accessible public telephones at Strawberry Hill station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Strawberry Hill station?