Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Scarborough station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Scarborough station, take a look below.
Are there customer help points at Scarborough station?
Yes, there's customer help points at this station.
Customer help points information
Help Points are available in the Booking Hall, on platforms 4/5 and adjacent to Platform 2 to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Customer services information
To speak to a member of our team please call 0345 600 1671
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Is there a ramp at Scarborough station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Level access is provided from the station entrance to all platforms. This station is staffed for all services. This station is Category A. Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).
Please be aware that this station has no tactile paving on the platform edge.
Step-free access coverage
Are there accessible drop off or pick up points at Scarborough station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Scarborough station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Scarborough station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
The ticket machine is located within the Booking Hall.
Is there a lowered ticket counter at Scarborough station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Scarborough station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Scarborough station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Scarborough station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Scarborough station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Scarborough station?
Yes, this station has accessible toilets.
National key toilets information
The toilets are located on Platform 3; these toilets are operated by a radar key.