Planning your next trip or getting ready for your commute? Find out everything you need to know about Poole station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. We’re updating our stations as part of our station improvement programme to ensure your journey goes seamlessly from start to finish, wherever you’re heading. For detailed information about the facilities available at Poolestation, take a look below.
Yes, there's customer help points at this station.
Customer help points information
Help points are available on all platforms
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 23:40 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 23:40 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
You can also use our Assisted Boarding Points service. More information here: here
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: firstname.lastname@example.org.
Are there baby changing facilities at Poole station?
No, there aren't baby changing facilities at this station.
Are there showers at Poole station?
No, there aren't showers at this station.
Seating at the station
Is there a waiting room at Poole station?
No, this station doesn't have a waiting room.
Are there seated areas at Poole station?
Yes, there's a seating area at this station.
Is there a bureau de change at Poole station?
No, there isn't a bureau de change at this station.
Are there luggage storage facilities at Poole station?
No, there are no luggage storage facilities at this station.
Is there a tourist information office at Poole station?
No, there isn't a tourist information office at this station.
Are there luggage trolleys at Poole station?
Yes, luggage trolleys are available at this station.
Is there a ramp at Poole station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category B Station - There is level access to both sides of the station by ramps.
Interchange between platforms is via a ramped underpass at the London end of the platforms.
Please be aware that this station has no tactile paving on the platform edge.
Step-free access coverage
Are there accessible drop off or pick up points at Poole station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Poole station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Poole station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Poole station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Poole station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Poole station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Poole station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Poole station?
No, accessible public telephones aren't available at this station.