Planning your next trip or getting ready for your commute? Find out everything you need to know about Norbiton station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. For detailed information about the facilities available at Norbitonstation, take a look below.
Are there customer help points at Norbiton station?
Yes, there's customer help points at this station.
Customer help points information
Help points are available on all platforms
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Is there a ramp at Norbiton station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. - There is step free access via ramps to both platforms. Interchange via a stepped subway.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Norbiton station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Norbiton station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Norbiton station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Norbiton station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Norbiton station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Norbiton station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Norbiton station?
No, staff aren't available at this station.
Are there accessible public telephones at Norbiton station?
No, accessible public telephones aren't available at this station.