Planning your next trip or getting ready for your commute? Find out everything you need to know about Longcross station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. For detailed information about the facilities available at Longcrossstation, take a look below.
Are there customer help points at Longcross station?
Yes, there's customer help points at this station.
Customer help points information
Help points are available on all platforms
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Is there a ramp at Longcross station to get on the train?
No, there isn't a train ramp at this station.
Step-free access information
Step-free category C Station - There is no step-free access at this station. There is no road or footpath access to Longcross. The only access is available via Surrey Heath Wood. The pathway is uneven and not lit.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Longcross station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Longcross station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Longcross station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
A Permit to Travel machine is in operation at this station. Please purchase a permit and exchange it for a ticket on train
Is there a lowered ticket counter at Longcross station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Longcross station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Longcross station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Longcross station?
No, staff aren't available at this station.
Are there accessible public telephones at Longcross station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Longcross station?