Planning your next trip or getting ready for your commute? Find out everything you need to know about Hook station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. We’re updating our stations as part of our station improvement programme to ensure your journey goes seamlessly from start to finish, wherever you’re heading. For detailed information about the facilities available at Hookstation, take a look below.
Yes, there's customer help points at this station.
Customer help points information
Help points are available on all platforms
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train, or at peak times this may be provided by station staff. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (24 hours for journeys involving other train operators). Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Are there baby changing facilities at Hook station?
No, there aren't baby changing facilities at this station.
Are there showers at Hook station?
No, there aren't showers at this station.
Seating at the station
Is there a waiting room at Hook station?
Yes, this station has a waiting room.
Waiting room opening hours
Monday to Friday – 06:10 to 13:00
Saturday – 08:00 to 12:00
Sunday – Closed
Are there seated areas at Hook station?
Yes, there's a seating area at this station.
Is there a bureau de change at Hook station?
No, there isn't a bureau de change at this station.
Are there luggage storage facilities at Hook station?
No, there are no luggage storage facilities at this station.
Is there a tourist information office at Hook station?
No, there isn't a tourist information office at this station.
Are there luggage trolleys at Hook station?
No, luggage trolleys aren't available at this station.
Is there a ramp at Hook station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards London Waterloo). There is step-free access from the supermarket car park to Platform 2 (for trains towards Basingstoke) via a separate entrance and a ramp at approx 1:20 gradient. The step-free route between platforms is approximately 375m via the street.
Please be aware that this station has no tactile paving on the platform edge.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Hook station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Hook station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Hook station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Hook station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Hook station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Hook station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Hook station?
No, staff aren't available at this station.
Are there accessible public telephones at Hook station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Hook station?
Yes, this station has accessible toilets.
National key toilets information
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.