Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Gatwick Airport station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Gatwick Airport station, take a look below.
Are there customer help points at Gatwick Airport station?
Yes, there's customer help points at this station.
Customer services information
This information is unavailable.
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assisted travel contact details
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - firstname.lastname@example.org Phone - 0800 138 1016 Textphone - 0800 138 1018
Assisted travel opening hours
The assisted helpline is not available on Christmas Day.
Monday to Sunday – 24 hours
Is there a ramp at Gatwick Airport station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This is a Category A station: This station has step-free level access to all platforms via lifts and escalators.
Access between platforms is via the concourse or overbridge, all with lifts, escalators and stairs.
Step-free access coverage
Are there accessible drop off or pick up points at Gatwick Airport station?
Yes, there are accessible drop off or pick up points at this station.
Accessible drop off or pick up points information
Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company.
Are there wheelchairs available at Gatwick Airport station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Gatwick Airport station?
Yes, this station has accessible ticket machines.
Is there a lowered ticket counter at Gatwick Airport station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
Window 1 is at a compliant height
Are there induction loops at Gatwick Airport station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Gatwick Airport station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Gatwick Airport station?
Yes, staff are available to help you at this station.
Staff help information
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Are there accessible public telephones at Gatwick Airport station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Gatwick Airport station?