Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Edinburgh station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Edinburgh station, take a look below.
Are there customer help points at Edinburgh station?
Yes, there's customer help points at this station.
Customer help points information
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Customer services information
Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse
Assisted travel information
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assisted travel contact details
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Is there a sheltered bike storage area at Edinburgh station?
Yes, there is a sheltered bike storage area.
Bike storage spaces
Bike storage location
Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
Bike storage information
Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.
Bike storage type
Is there CCTV in the bike storage at Edinburgh station?
Yes, this station has CCTV in the bike storage.
Is bike hire available at or near Edinburgh station?
No, bike hire is not available at or near the station.