Planning your next trip or getting ready for your commute? Find out everything you need to know about Byfleet & New Haw station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. For detailed information about the facilities available at Byfleet & New Hawstation, take a look below.
Are there customer help points at Byfleet & New Haw station?
Yes, there's customer help points at this station.
Customer help points information
Customer Help points are located on every platform
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Is there a ramp at Byfleet & New Haw station to get on the train?
No, there isn't a train ramp at this station.
Step-free access information
Step-free category C station. Steps to both platforms.
Please be aware that this station has no tactile paving on the platform edge.
Step-free access coverage
No part of station
Are there accessible drop off or pick up points at Byfleet & New Haw station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Byfleet & New Haw station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Byfleet & New Haw station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Byfleet & New Haw station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Byfleet & New Haw station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Byfleet & New Haw station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Byfleet & New Haw station?
No, staff aren't available at this station.
Are there accessible public telephones at Byfleet & New Haw station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Byfleet & New Haw station?