Does Birmingham New Street station have ticket gates?

Yes, this station has ticket gates.

Is there CCTV at Birmingham New Street station?

Yes, there is CCTV at this station.

Is there a bureau de change at Birmingham New Street station?

No, there isn't a bureau de change at this station.

Are there public telephones at Birmingham New Street station?

Yes, there's public telephones at this station.

Is there a waiting room at Birmingham New Street station?

Yes, this station has a waiting room.

Are there seated areas at Birmingham New Street station?

No, this station doesn't have a seating area.

Are there showers at Birmingham New Street station?

No, there aren't showers at this station.

Is there a tourist information office at Birmingham New Street station?

No, there isn't a tourist information office at this station.

Are there luggage trolleys at Birmingham New Street station?

No, luggage trolleys aren't available at this station.

Are smartcards issued at Birmingham New Street station?

No, smartcards aren't issued at this station.

Are there ticket machines at Birmingham New Street station?

Yes, there are ticket machines at this station.

Can I collect train tickets from Birmingham New Street station?

Yes, you can collect train tickets from this station.

Can smartcards be topped up at Birmingham New Street station?

No, you can't top up smartcards at this station.

Can smartcards be validated at Birmingham New Street station?

No, smartcards can't be validated at this station.

Are Oyster cards issued at Birmingham New Street station?

No, Oyster cards aren't issued at this station.

Can Oyster cards be topped up at Birmingham New Street station?

No, you can't top up Oyster cards at this station.

Can Oyster cards be used at Birmingham New Street station?

No, you can't use Oyster cards at this station.

Are there bus connections at Birmingham New Street station?

Yes, there are bus services at this station.

Is car hire available at or near Birmingham New Street station?

No, car hire is not available at or near the station.

Are there metro connections at Birmingham New Street station?

Yes, there are metro connections at this station.

Metro services information

For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/

Does Birmingham New Street station have connections to a port?

No, the station doesn't have connections to a port.

Does Birmingham New Street station have connections to an airport?

Yes, the station has connections to an airport.

Is bike hire available at or near Birmingham New Street station?

No, bike hire is not available at or near the station.

Are accessible taxis available at Birmingham New Street station?

Yes, accessible taxis are available at this station.

Accessible taxis information

Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi

Is there a ramp at Birmingham New Street station to get on the train?

Yes, there is a train ramp at this station.

Are there accessible public telephones at Birmingham New Street station?

Yes, accessible public telephones are available at this station.

Accessible public telephones information

Located opposite Network Rail Reception on the main concourse

Are there induction loops at Birmingham New Street station?

Yes, induction loops are available at this station.

Are there wheelchairs available at Birmingham New Street station?

Yes, wheelchairs are available at this station.

Trains to Birmingham New Street station

View live departures and arrivals, station facilities and accessibility information

Birmingham New Street station live train times

View up to two hours of live departures and arrivals status information for Birmingham New Street station, updated minute-by-minute. Check train times for any future services.

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Birmingham New Street station information

Find the station address, opening times and maps for Birmingham New Street station.

Birmingham New Street station address

Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA

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Birmingham New Street ticket office opening hours

Monday – 05:15 to 23:00 Tuesday – 05:15 to 23:00 Wednesday – 05:15 to 23:00 Thursday – 05:15 to 23:00 Friday – 05:15 to 23:00 Saturday – 05:15 to 23:00 Sunday – 08:00 to 23:00

Ticket office location

On the main concourse next to WH Smiths

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Birmingham New Street station information

Find the station address, opening times and maps for Birmingham New Street station.

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Birmingham New Street train station facilities

Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Birmingham New Street station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Birmingham New Street station, take a look below.

Birmingham New Street at a glance

Birmingham New Street station

Station information
- Station details
  
  Station name
  
  Birmingham New Street
  
  CRS code
  
  BHM
  
  Station operator
  
  NR
  
  National Location Code
  
  1127
- Ticketing information
  
  Does Birmingham New Street station have ticket gates?
  
  Yes, this station has ticket gates.
  
  Penalty fares information
  
  Applicable Operators: West Midlands Railway, London Northwestern Railway, CrossCountry, Avanti West Coast
- Station security
  
  Staffing level
  
  Full time
  
  Is there CCTV at Birmingham New Street station?
  
  Yes, there is CCTV at this station.
- Customer service
  
  Are there customer help points at Birmingham New Street station?
  
  Yes, there's customer help points at this station.
  
  Customer help points information
  
  Available at Customer Reception and station floorwalkers
  
  Customer services information
  
  Luggage received from terminated trains at Birmingham New Street only
  
  Assisted travel information
  
  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
  
  Assisted travel contact details
  
  If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Station facilities
- Toilet facilities
  Are there toilets at Birmingham New Street station?
  
  Yes, this station has toilets.
  
  Toilets information
  
  Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
  These are located between:
  Platforms 2 - 3a (Blue Lounge)
  Platforms 10 - 11a (Yellow Lounge)
  Platforms 10 - 11b (Red Lounge)
  Are there baby changing facilities at Birmingham New Street station?
  
  Yes, there are baby changing facilities at this station.
  
  Baby change information
  
  Female toilets,Male toilets
  
  Are there showers at Birmingham New Street station?
  
  No, there aren't showers at this station.
- Seating at the station
  
  Is there a waiting room at Birmingham New Street station?
  
  Yes, this station has a waiting room.
  
  Waiting room information
  
  There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
  
  Are there seated areas at Birmingham New Street station?
  
  No, this station doesn't have a seating area.
  
  First Class lounge information
  
  Located
  On the paid concourse between Platforms 3 & 4
  Tickets Accepted
  Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
  Facilities
  Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
  Refreshments
  Tea, coffee, soft drinks.
  Wi-Fi
  Wi-Fi is available
  Showers
  No showers are available
  
  First Class lounge opening hours
  Monday to Friday – 06:15 to 19:45 Saturday – 08:00 to 18:00 Sunday – 10:00 to 18:00
- Tourist facilities
  
  Is there a bureau de change at Birmingham New Street station?
  
  No, there isn't a bureau de change at this station.
  
  Are there luggage storage facilities at Birmingham New Street station?
  
  Yes, there are luggage storage facilities at this station.
  
  Luggage storage contact details
  
  Left luggage contact details
  0121 314 0901 , https://www.left-baggage.co.uk/index/locations
  
  Is there a tourist information office at Birmingham New Street station?
  
  No, there isn't a tourist information office at this station.
  
  Are there luggage trolleys at Birmingham New Street station?
  
  No, luggage trolleys aren't available at this station.
- Communication
  
  Are there public telephones at Birmingham New Street station?
  
  Yes, there's public telephones at this station.
  
  Is there a post box at Birmingham New Street station?
  
  No, there isn't a post box at this station.
  
  Is there Wi-Fi at Birmingham New Street station?
  
  Yes, this station has Wi-Fi.
  
  Wi-Fi information
  
  Find WiFi Hotspots around Birmingham New Street station
- Shops, cafés and cash machines
  
  Is there a cash machine at Birmingham New Street station?
  
  Yes, this station has cash machines.
  
  Cash machine information
  
  ATM machines are located on the paid concourse
  Are there shops at Birmingham New Street station?
  
  Yes, there are shops at this station.
  
  Shops information
  
  Boots located on the main concourse, before the ticket barrier
  Camden Food located beyond the ticket barrier
  Costa located beyond the ticket barrier next to Platform 5b escalator
  Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10
  M&S Food located on the main concourse
  Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator
  The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator
  W H Smith located on the main concourse, before the ticket barrier
  Are there cafés, pubs or restaurants at Birmingham New Street station?
  
  Yes, there are cafés, pubs or restaurants at this station.
  
  Cafés, pubs or restaurants information
  
  Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Buying and collecting train tickets
- Ticket office
  
  Are there ticket machines at Birmingham New Street station?
  
  Yes, there are ticket machines at this station.
  
  Can I collect train tickets from Birmingham New Street station?
  
  Yes, you can collect train tickets from this station.
- Ticketing options
  
  Are smartcards issued at Birmingham New Street station?
  
  No, smartcards aren't issued at this station.
  
  Can smartcards be topped up at Birmingham New Street station?
  
  No, you can't top up smartcards at this station.
  
  Can smartcards be validated at Birmingham New Street station?
  
  No, smartcards can't be validated at this station.
Travel links
- Public transport
  
  Are there bus connections at Birmingham New Street station?
  
  Yes, there are bus services at this station.
  
  Bus services information
  
  There are nearby bus stops on Smallbrook Queensway and Hill Street
  Most buses are wheelchair accessible.
  For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
  
  Are there metro connections at Birmingham New Street station?
  
  Yes, there are metro connections at this station.
  
  Metro services information
  
  For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/
  
  Does Birmingham New Street station have connections to a port?
  
  No, the station doesn't have connections to a port.
  
  Does Birmingham New Street station have connections to an airport?
  
  Yes, the station has connections to an airport.
  
  Airport connections information
  
  Regular train service to Birmingham International. 10 - 15 minute journey
  
  Replacement buses location
  
  This information is unavailable.
- Personal transport
  
  Is car hire available at or near Birmingham New Street station?
  
  No, car hire is not available at or near the station.
  
  Does Birmingham New Street station have a taxi rank?
  
  Yes, this station has a taxi rank.
  
  Taxi rank information
  
  Taxis drop off with the 'drop & go' in the Hill Street entrance.
  The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
Car parking
- Car parking
  
  Car park name and spaces
  Short Stay Car Park - 38 spaces
  
  Opening hours
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
Bikes
- Bike storage
  
  Is there bike storage at Birmingham New Street station?
  
  Yes, there's bike storage at this station.
  
  Is there a sheltered bike storage area at Birmingham New Street station?
  
  Yes, there is a sheltered bike storage area.
  
  Bike storage spaces
  
  58
  
  Bike storage location
  
  This information is unavailable.
  
  Bike storage information
  
  If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists
  
  Bike storage type
  
  Stands
  
  Is there CCTV in the bike storage at Birmingham New Street station?
  
  Yes, this station has CCTV in the bike storage.
- Bike hire
  
  Is bike hire available at or near Birmingham New Street station?
  
  No, bike hire is not available at or near the station.
Accessibility and mobility access
- Station access
  
  Is there a ramp at Birmingham New Street station to get on the train?
  
  Yes, there is a train ramp at this station.
  
  Step-free access information
  
  The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
  All platforms have lifts and escalators
  
  Step-free access coverage
  Whole station
  Are there accessible drop off or pick up points at Birmingham New Street station?
  
  Yes, there are accessible drop off or pick up points at this station.
  
  Accessible drop off or pick up points information
  
  Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
  Alternatively, please contact Passenger Assist of the relevant train operator:
  West Midlands Railway - 0800 024 8998
  Avanti West Coast - 0800 0158 123
  Are there wheelchairs available at Birmingham New Street station?
  
  Yes, wheelchairs are available at this station.
- Ticketing access
  
  Are there accessible ticket machines at Birmingham New Street station?
  
  No, this station doesn't have accessible ticket machines.
  
  Is there a lowered ticket counter at Birmingham New Street station?
  
  Yes, there's a lowered ticket counter at this station.
  
  Lowered ticket counter information
  
  Floorwalkers are available to assist all customers
  
  Are there induction loops at Birmingham New Street station?
  
  Yes, induction loops are available at this station.
- Accessible travel links
  
  Are accessible taxis available at Birmingham New Street station?
  
  Yes, accessible taxis are available at this station.
  
  Accessible taxis information
  
  Taxis drop off within the 'drop & go' off the Hill Street entrance.
  The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
  All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
  For more information visit Traintaxi
- Accessible station facilities
  Is staff help available at Birmingham New Street station?
  
  Yes, staff are available to help you at this station.
  
  Staff help opening hours
  
  Monday to Sunday – 07:30 to 23:59
  
  Staff help information
  
  Journey Care assistance is available prior to travel via the relevant Train Operator:
  Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
  CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
  London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
  Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
  We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
  However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
  Are there accessible public telephones at Birmingham New Street station?
  
  Yes, accessible public telephones are available at this station.
  
  Accessible public telephones information
  
  Located opposite Network Rail Reception on the main concourse
  
  Are there accessible toilets at Birmingham New Street station?
  
  Yes, this station has accessible toilets.
  
  National key toilets information
  
  Close to Platforms 1A and 12A and Platforms 10 and 11B

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