Does Birmingham New Street station have ticket gates?

Yes, this station has ticket gates.

Is there CCTV at Birmingham New Street station?

Yes, there is CCTV at this station.

Are there customer help points at Birmingham New Street station?

Yes, there's customer help points at this station.

Customer help points information

Available at Customer Reception and station floorwalkers

Customer services information

Luggage received from terminated trains at Birmingham New Street only

Penalty fares information

This information is unavailable.

Assisted travel information

JourneyCare available at the station

This information is unavailable.

Is there a cash machine at Birmingham New Street station?

Yes, this station has cash machines.

Cash machine information

ATM machines are located on the paid concourse

Is there a bureau de change at Birmingham New Street station?

No, there isn't a bureau de change at this station.

Are there public telephones at Birmingham New Street station?

Yes, there's public telephones at this station.

Male , Female , Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)

Is there a waiting room at Birmingham New Street station?

Yes, this station has a waiting room.

Waiting room information

There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

Are there baby changing facilities at Birmingham New Street station?

Yes, there are baby changing facilities at this station.

Are there luggage storage facilities at Birmingham New Street station?

Yes, there are luggage storage facilities at this station.

Luggage storage contact details

Left luggage contact details 0121 314 0901 , https://www.left-baggage.co.uk/index/locations

Is there a post box at Birmingham New Street station?

No, there isn't a post box at this station.

Are there seated areas at Birmingham New Street station?

No, this station doesn't have a seating area.

Are there shops at Birmingham New Street station?

Yes, there are shops at this station.

Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 M&S Food located on the main concourse Mi Casa Burrito s located beyond the ticket barrier next to Platform 9 escalator The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator W H Smith located on the main concourse, before the ticket barrier

First Class lounge information

Located On the paid concourse between Platforms 3 & 4 Tickets Accepted Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available

First Class lounge opening hours

Monday to Friday – 06:15 to 19:45 Saturday – 08:00 to 18:00 Sunday – 10:00 to 18:00

Are there showers at Birmingham New Street station?

No, there aren't showers at this station.

Are there cafés, pubs or restaurants at Birmingham New Street station?

Yes, there are cafés, pubs or restaurants at this station.

Cafés, pubs or restaurants information

Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.

Is there a tourist information office at Birmingham New Street station?

No, there isn't a tourist information office at this station.

Find WiFi Hotspots around Birmingham New Street station

Are there luggage trolleys at Birmingham New Street station?

No, luggage trolleys aren't available at this station.

Are smartcards issued at Birmingham New Street station?

No, smartcards aren't issued at this station.

Are there ticket machines at Birmingham New Street station?

Yes, there are ticket machines at this station.

Can I collect train tickets from Birmingham New Street station?

Yes, you can collect train tickets from this station.

Can smartcards be topped up at Birmingham New Street station?

No, you can't top up smartcards at this station.

Can smartcards be validated at Birmingham New Street station?

No, smartcards can't be validated at this station.

Smartcard information

This information is unavailable.

Are Oyster cards issued at Birmingham New Street station?

No, Oyster cards aren't issued at this station.

Can Oyster cards be topped up at Birmingham New Street station?

No, you can't top up Oyster cards at this station.

Can Oyster cards be used at Birmingham New Street station?

No, you can't use Oyster cards at this station.

This information is unavailable.

Are there bus connections at Birmingham New Street station?

Yes, there are bus services at this station.

Bus services information

There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands , or call 0121 214 7214 .

Is car hire available at or near Birmingham New Street station?

No, car hire is not available at or near the station.

Trains to Birmingham New Street station

View live departures and arrivals, station facilities and accessibility information

Birmingham New Street station live train times

View earlier trains

Status

Platform

Operator

Status

Cancelled -

Platform

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Birmingham New Street station information

Birmingham New Street station address

Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA

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Birmingham New Street ticket office opening hours

Monday – 05:15 to 21:00 Tuesday – 05:15 to 21:00 Wednesday – 05:15 to 21:00 Thursday – 05:15 to 21:00 Friday – 05:15 to 21:00 Saturday – 05:15 to 21:00 Sunday – 08:00 to 21:00

Ticket office location

On the main concourse next to WH Smiths

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Birmingham New Street station information

Birmingham New Street train station facilities

Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Birmingham New Street station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Birmingham New Street station, take a look below.

Birmingham New Street at a glance

Birmingham New Street station

Station information
- Station details
  
  Station name
  
  Birmingham New Street
  
  CRS code
  
  BHM
  
  Station operator
  
  NR
  
  National Location Code
  
  1127
- Ticketing information
  
  Does Birmingham New Street station have ticket gates?
  
  Yes, this station has ticket gates.
- Station security
  
  Staffing level
  
  Full time
  
  Is there CCTV at Birmingham New Street station?
  
  Yes, there is CCTV at this station.
- Customer service
  
  Are there customer help points at Birmingham New Street station?
  
  Yes, there's customer help points at this station.
  
  Customer help points information
  
  Available at Customer Reception and station floorwalkers
  
  Customer services information
  
  Luggage received from terminated trains at Birmingham New Street only
  
  Assisted travel information
  
  JourneyCare available at the station
Station facilities
- Toilet facilities
  Are there toilets at Birmingham New Street station?
  
  Yes, this station has toilets.
  
  Toilets information
  
  Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
  
  These are located between:
  
  Platforms 2 - 3a (Blue Lounge)
  
  Platforms 10 - 11a (Yellow Lounge)
  
  Platforms 10 - 11b (Red Lounge)
  Are there baby changing facilities at Birmingham New Street station?
  
  Yes, there are baby changing facilities at this station.
  
  Baby change information
  
  Female toilets,Male toilets
  
  Are there showers at Birmingham New Street station?
  
  No, there aren't showers at this station.
- Seating at the station
  
  Is there a waiting room at Birmingham New Street station?
  
  Yes, this station has a waiting room.
  
  Waiting room information
  There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
  
  Are there seated areas at Birmingham New Street station?
  
  No, this station doesn't have a seating area.
  
  First Class lounge information
  
  Located
  
  On the paid concourse between Platforms 3 & 4
  
  Tickets Accepted
  
  Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
  
  Facilities
  
  Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
  
  Refreshments
  
  Tea, coffee, soft drinks.
  
  Wi-Fi
  
  Wi-Fi is available
  
  Showers
  
  No showers are available
  
  First Class lounge opening hours
  Monday to Friday – 06:15 to 19:45 Saturday – 08:00 to 18:00 Sunday – 10:00 to 18:00
- Tourist facilities
  
  Is there a bureau de change at Birmingham New Street station?
  
  No, there isn't a bureau de change at this station.
  
  Are there luggage storage facilities at Birmingham New Street station?
  
  Yes, there are luggage storage facilities at this station.
  
  Luggage storage contact details
  
  Left luggage contact details
  0121 314 0901 , https://www.left-baggage.co.uk/index/locations
  
  Is there a tourist information office at Birmingham New Street station?
  
  No, there isn't a tourist information office at this station.
  
  Are there luggage trolleys at Birmingham New Street station?
  
  No, luggage trolleys aren't available at this station.
- Communication
  
  Are there public telephones at Birmingham New Street station?
  
  Yes, there's public telephones at this station.
  
  Is there a post box at Birmingham New Street station?
  
  No, there isn't a post box at this station.
  
  Is there Wi-Fi at Birmingham New Street station?
  
  Yes, this station has Wi-Fi.
  
  Wi-Fi information
  
  Find WiFi Hotspots around Birmingham New Street station
- Shops, cafés and cash machines
  
  Is there a cash machine at Birmingham New Street station?
  
  Yes, this station has cash machines.
  
  Cash machine information
  
  ATM machines are located on the paid concourse
  Are there shops at Birmingham New Street station?
  
  Yes, there are shops at this station.
  
  Shops information
  
  Boots located on the main concourse, before the ticket barrier
  
  Camden Food located beyond the ticket barrier
  
  Costa located beyond the ticket barrier next to Platform 5b escalator
  
  Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10
  
  M&S Food located on the main concourse
  
  Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator
  
  The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator
  
  W H Smith located on the main concourse, before the ticket barrier
  Are there cafés, pubs or restaurants at Birmingham New Street station?
  
  Yes, there are cafés, pubs or restaurants at this station.
  
  Cafés, pubs or restaurants information
  
  Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Buying and collecting train tickets
- Ticket office
  
  Are there ticket machines at Birmingham New Street station?
  
  Yes, there are ticket machines at this station.
  
  Can I collect train tickets from Birmingham New Street station?
  
  Yes, you can collect train tickets from this station.
- Ticketing options
  
  Are smartcards issued at Birmingham New Street station?
  
  No, smartcards aren't issued at this station.
  
  Can smartcards be topped up at Birmingham New Street station?
  
  No, you can't top up smartcards at this station.
  
  Can smartcards be validated at Birmingham New Street station?
  
  No, smartcards can't be validated at this station.
Travel links
- Public transport
  
  Are there bus connections at Birmingham New Street station?
  
  Yes, there are bus services at this station.
  
  Bus services information
  
  There are nearby bus stops on Smallbrook Queensway and Hill Street
  
  Most buses are wheelchair accessible.
  
  **********************************************************************************************************
  
  For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
  
  Are there metro connections at Birmingham New Street station?
  
  Yes, there are metro connections at this station.
  
  Metro services information
  
  For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/
  
  Does Birmingham New Street station have connections to a port?
  
  No, the station doesn't have connections to a port.
  
  Does Birmingham New Street station have connections to an airport?
  
  Yes, the station has connections to an airport.
  
  Airport connections information
  
  Regular train service to Birmingham International. 10 - 15 minute journey
  
  Replacement buses location
  
  This information is unavailable.
- Personal transport
  
  Is car hire available at or near Birmingham New Street station?
  
  No, car hire is not available at or near the station.
  
  Does Birmingham New Street station have a taxi rank?
  
  Yes, this station has a taxi rank.
  
  Taxi rank information
  
  Taxis drop off with the 'drop & go' in the Hill Street entrance.
  
  The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
  
  For more information visit traintaxi.
Car parking
- Car parking
  
  Name and spaces
  Short Stay Car Park - 38 spaces
  
  Opening hours
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
  
  Car parking charges
  Off-peak ticket: N/A
  Peak ticket: N/A
  Weekly ticket: N/A
  Monthly ticket: N/A
  Quarterly ticket: N/A
  Annual ticket: N/A
  
  Car parking information
  
  For car park charges see
  
  Parking at New Street station
Bikes
- Bike storage
  
  Is there bike storage at Birmingham New Street station?
  
  Yes, there's bike storage at this station.
  
  Is there a sheltered bike storage area at Birmingham New Street station?
  
  Yes, there is a sheltered bike storage area.
  
  Bike storage spaces
  
  58
  
  Bike storage location
  
  This information is unavailable.
  
  Bike storage information
  
  If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists
  
  Bike storage type
  
  Stands
  
  Is there CCTV in the bike storage at Birmingham New Street station?
  
  Yes, this station has CCTV in the bike storage.
- Bike hire
  
  Is bike hire available at or near Birmingham New Street station?
  
  No, bike hire is not available at or near the station.
Accessibility and mobility access
- Station access
  
  Is there a ramp at Birmingham New Street station to get on the train?
  
  Yes, there is a train ramp at this station.
  
  Step-free access information
  
  The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
  
  All platforms have lifts and escalators
  Step-free access coverage
  
  Whole station
  Are there accessible drop off or pick up points at Birmingham New Street station?
  
  Yes, there are accessible drop off or pick up points at this station.
  
  Accessible drop off or pick up points information
  
  Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
  
  Alternatively, please contact Passenger Assist of the relevant train operator:
  
  West Midlands Railway - 0800 024 8998
  
  Avanti West Coast - 0800 0158 123
  Are there wheelchairs available at Birmingham New Street station?
  
  Yes, wheelchairs are available at this station.
- Ticketing access
  
  Are there accessible ticket machines at Birmingham New Street station?
  
  No, this station doesn't have accessible ticket machines.
  
  Is there a lowered ticket counter at Birmingham New Street station?
  
  Yes, there's a lowered ticket counter at this station.
  
  Lowered ticket counter information
  
  Floorwalkers are available to assist all customers
  
  Are there induction loops at Birmingham New Street station?
  
  Yes, induction loops are available at this station.
- Accessible travel links
  
  Are accessible taxis available at Birmingham New Street station?
  
  No, accessible taxis aren't available at this station.
- Accessible station facilities
  Is staff help available at Birmingham New Street station?
  
  Yes, staff are available to help you at this station.
  
  Staff help information
  
  Journey Care assistance is available prior to travel via the relevant Train Operator:
  
  Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
  
  CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
  
  London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
  
  Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
  
  We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
  
  However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
  Are there accessible public telephones at Birmingham New Street station?
  
  No, accessible public telephones aren't available at this station.
  
  Are there accessible toilets at Birmingham New Street station?
  
  Yes, this station has accessible toilets.
  
  National key toilets information
  
  Close to Platforms 1A and 12A and Platforms 10 and 11B

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