Planning your next trip or getting ready for your commute? Find out everything you need to know about Ashurst New Forest station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. For detailed information about the facilities available at Ashurst New Foreststation, take a look below.
Does Ashurst New Forest station have ticket gates?
No, this station doesn't have ticket gates.
Penalty fares information
Applicable Operators: South Western Railway
This information is unavailable.
Is there CCTV at Ashurst New Forest station?
Yes, there is CCTV at this station.
Are there customer help points at Ashurst New Forest station?
Yes, there's customer help points at this station.
Customer help points information
Customer Help points are located on every platform
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Is there a ramp at Ashurst New Forest station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category B2 station. Some step-free access to all platforms - please check details. There is step-free access to Platform 1 (for trains to Southampton and London).
Access to Platform 2 (for trains to Bournemouth) is either by stepped footbridge or via uneven gravel path (250m) from the council car park in Ashurst.
Step-free route between platforms is approximately 900m.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
Step-free access coverage
Are there accessible drop off or pick up points at Ashurst New Forest station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Ashurst New Forest station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Ashurst New Forest station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Ashurst New Forest station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Ashurst New Forest station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Ashurst New Forest station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Ashurst New Forest station?
No, staff aren't available at this station.
Are there accessible public telephones at Ashurst New Forest station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Ashurst New Forest station?