Planning your next trip or getting ready for your commute? Find out everything you need to know about Ashtead station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. We’re updating our stations as part of our station improvement programme to ensure your journey goes seamlessly from start to finish, wherever you’re heading. For detailed information about the facilities available at Ashteadstation, take a look below.
Are there customer help points at Ashtead station?
Yes, there's customer help points at this station.
Customer services information
This information is unavailable.
Assisted travel contact details
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - email@example.com | Phone - 0800 138 1016 | Textphone - 0800 138 1018
Assisted travel opening hours
The assisted helpline is not available on Christmas Day.
Monday to Sunday – 07:00 to 22:00
Is there a ramp at Ashtead station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This is a Category B1 station: Step-free access to platforms. Interchange between platforms via level crossing. Step free access to coffee stall on platform 1 - limited times only. Assistance Meeting Point is the Ticket Office.
Step-free access coverage
Are there accessible drop off or pick up points at Ashtead station?
Yes, there are accessible drop off or pick up points at this station.
Accessible drop off or pick up points information
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station
Are there wheelchairs available at Ashtead station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Ashtead station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Is there a lowered ticket counter at Ashtead station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Ashtead station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Ashtead station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Ashtead station?
Yes, staff are available to help you at this station.
Staff help information
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Are there accessible public telephones at Ashtead station?
No, accessible public telephones aren't available at this station.