Planning your next trip or getting ready for your commute? Find out everything you need to know about Aldershot station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. For detailed information about the facilities available at Aldershotstation, take a look below.
Are there customer help points at Aldershot station?
Yes, there's customer help points at this station.
Customer help points information
Customer Help points are located on every platform
Customer services information
Please contact our Customer Services Department on 0345 6000 650
Assisted travel information
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - until 23:55 Monday to Saturday, and 23:00 Sunday. Please make yourself known to staff at the Ticket Gateline. After 23:55 (23:00 Sundays) please wait by the Assisted Boarding Point on the platform/s and boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Meeting point for assistance - gateline. Assisted Boarding Point on platforms after staffing hours.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: email@example.com.
Are there baby changing facilities at Aldershot station?
Yes, there are baby changing facilities at this station.
Are there showers at Aldershot station?
No, there aren't showers at this station.
Seating at the station
Is there a waiting room at Aldershot station?
Yes, this station has a waiting room.
Waiting room information
Platforms 1 & 2/3. Waiting rooms are heated and seating complies with the Joint Code of Practice. All waiting rooms have step-free access.
Waiting room opening hours
Monday to Friday – 05:30 to 23:55
Saturday – 05:30 to 23:55
Sunday – 07:00 to 23:00
Are there seated areas at Aldershot station?
Yes, there's a seating area at this station.
Is there a bureau de change at Aldershot station?
No, there isn't a bureau de change at this station.
Are there luggage storage facilities at Aldershot station?
No, there are no luggage storage facilities at this station.
Is there a tourist information office at Aldershot station?
No, there isn't a tourist information office at this station.
Are there luggage trolleys at Aldershot station?
No, luggage trolleys aren't available at this station.
Are there cafés, pubs or restaurants at Aldershot station?
Yes, there are cafés, pubs or restaurants at this station.
Cafés, pubs or restaurants information
Vending machines on platform 1 and another on platform 2/3 that offer chocolates, soft drinks and water. There is also a coffee shop (coffee bean) in front of the station that sells hot and cold drinks, pastries, snacks and hot sandwiches.
Is there a ramp at Aldershot station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category A Station. This station has step-free access to all platforms. Level access to Platform 1. Lifts to Platforms 2/3
Please be aware that this station has no tactile paving on the platform edge.
Step-free access coverage
Are there accessible drop off or pick up points at Aldershot station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Aldershot station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Aldershot station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Aldershot station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Aldershot station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Aldershot station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Aldershot station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Aldershot station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Aldershot station?
Yes, this station has accessible toilets.
National key toilets information
The National key toilets are located on Platform 1 near the subway; these toilets are operated by a radar key. A radar key is available from station staff upon request. The accessible toilet is available during station staffed hours.