Planning your next trip or getting ready for your commute? Find out everything you need to know about Addlestone station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. For detailed information about the facilities available at Addlestonestation, take a look below.
Are there customer help points at Addlestone station?
Yes, there's customer help points at this station.
Customer help points information
Customer Help points are located on every platform
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Is there a ramp at Addlestone station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category B1 station - There is step free access to platform 1 (for trains to Weybridge) and platform 2 (for trains to Virginia Water and Staines).
Both platforms are accessed by shorts ramps of up to 1:8 gradient.
Interchange is via a 54 step footbridge or step-free via full-barrier level crossing at the end of the platforms (via ramps) which is approximately 65m.
Please be aware that this station has no tactile paving on the platform edge.
Step-free access coverage
Are there accessible drop off or pick up points at Addlestone station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Addlestone station?
No, wheelchairs aren't available at this station.
Are there accessible ticket machines at Addlestone station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Addlestone station?
No, there isn't a lowered ticket counter at this station.
Are there induction loops at Addlestone station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Addlestone station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Addlestone station?
No, staff aren't available at this station.
Are there accessible public telephones at Addlestone station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Addlestone station?