Does Maidstone West station have ticket gates?

No, this station doesn't have ticket gates.

Is there CCTV at Maidstone West station?

Yes, there is CCTV at this station.

Is there a bureau de change at Maidstone West station?

No, there isn't a bureau de change at this station.

Are there public telephones at Maidstone West station?

Yes, there's public telephones at this station.

Is there a waiting room at Maidstone West station?

Yes, this station has a waiting room.

Are there seated areas at Maidstone West station?

Yes, there's a seating area at this station.

Are there showers at Maidstone West station?

No, there aren't showers at this station.

Is there a tourist information office at Maidstone West station?

No, there isn't a tourist information office at this station.

Are there luggage trolleys at Maidstone West station?

No, luggage trolleys aren't available at this station.

Are smartcards issued at Maidstone West station?

Yes, smartcards are issued at this station.

Are there ticket machines at Maidstone West station?

Yes, there are ticket machines at this station.

Can I collect train tickets from Maidstone West station?

Yes, you can collect train tickets from this station.

Can smartcards be topped up at Maidstone West station?

Yes, you can top up smartcards at this station.

Can smartcards be validated at Maidstone West station?

No, smartcards can't be validated at this station.

Are Oyster cards issued at Maidstone West station?

No, Oyster cards aren't issued at this station.

Can Oyster cards be topped up at Maidstone West station?

No, you can't top up Oyster cards at this station.

Can Oyster cards be used at Maidstone West station?

No, you can't use Oyster cards at this station.

Are there bus connections at Maidstone West station?

Yes, there are bus services at this station.

Is car hire available at or near Maidstone West station?

No, car hire is not available at or near the station.

Are there metro connections at Maidstone West station?

No, metro services aren't available at this station.

Does Maidstone West station have connections to a port?

No, the station doesn't have connections to a port.

Does Maidstone West station have connections to an airport?

No, the station does not have connections to an airport.

From 1st June - new off peak evening rate (after 18:00) - £1.50

Is bike hire available at or near Maidstone West station?

No, bike hire is not available at or near the station.

Are accessible taxis available at Maidstone West station?

Yes, accessible taxis are available at this station.

Accessible taxis information

Accessible taxis are available to book

Is there a ramp at Maidstone West station to get on the train?

Yes, there is a train ramp at this station.

Are there accessible public telephones at Maidstone West station?

Yes, accessible public telephones are available at this station.

Accessible public telephones information

Public telephones are not wheelchair accessible

Are there induction loops at Maidstone West station?

Yes, induction loops are available at this station.

Are there wheelchairs available at Maidstone West station?

Yes, wheelchairs are available at this station.

Trains to Maidstone West station

View live departures and arrivals, station facilities and accessibility information

Maidstone West station live train times

View up to two hours of live departures and arrivals status information for Maidstone West station. Check train times for any future services.

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Station:

Maidstone West

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Maidstone West station information

Find the station address, opening times and maps for Maidstone West station.

Maidstone West station address

Maidstone West station
Station Approach
off The Broadway
Maidstone
Kent
ME16 8RJ

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Maidstone West ticket office opening hours

Monday to Friday – 06:15 to 12:50 Saturday – 06:10 to 12:50 Sunday – Closed

Ticket office location

On way in to access trains via the booking hall

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Maidstone West station information

Find the station address, opening times and maps for Maidstone West station.

Show station information

Maidstone West train station facilities

Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Maidstone West station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Maidstone West station, take a look below.

Maidstone West at a glance

Maidstone West station

Station information
- Station details
  
  Station name
  
  Maidstone West
  
  CRS code
  
  MDW
  
  Station operator
  
  SE
  
  National Location Code
  
  5222
- Ticketing information
  
  Does Maidstone West station have ticket gates?
  
  No, this station doesn't have ticket gates.
  
  Penalty fares information
  
  Applicable Operators: Southeastern
- Station security
  
  Staffing level
  
  Part time
  
  Is there CCTV at Maidstone West station?
  
  Yes, there is CCTV at this station.
- Customer service
  
  Are there customer help points at Maidstone West station?
  
  Yes, there's customer help points at this station.
  
  Customer help points information
  
  On platform
  
  Customer services information
  
  0345 322 7021
  
  Assisted travel information
  
  Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 2.
  
  Assisted travel contact details
  
  0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
  
  Assisted travel opening hours
  
  *Helpline closed on Christmas Day
Station facilities
- Toilet facilities
  
  Are there toilets at Maidstone West station?
  
  Yes, this station has toilets.
  
  Toilets information
  
  On platform 2- Available during staffing hours
  
  Are there baby changing facilities at Maidstone West station?
  
  No, there aren't baby changing facilities at this station.
  
  Are there showers at Maidstone West station?
  
  No, there aren't showers at this station.
- Seating at the station
  
  Is there a waiting room at Maidstone West station?
  
  Yes, this station has a waiting room.
  
  Waiting room information
  
  Heated waiting area in booking hall only available when staff are present
  
  Are there seated areas at Maidstone West station?
  
  Yes, there's a seating area at this station.
- Tourist facilities
  
  Is there a bureau de change at Maidstone West station?
  
  No, there isn't a bureau de change at this station.
  
  Are there luggage storage facilities at Maidstone West station?
  
  No, there are no luggage storage facilities at this station.
  
  Is there a tourist information office at Maidstone West station?
  
  No, there isn't a tourist information office at this station.
  
  Are there luggage trolleys at Maidstone West station?
  
  No, luggage trolleys aren't available at this station.
- Communication
  
  Are there public telephones at Maidstone West station?
  
  Yes, there's public telephones at this station.
  
  Is there a post box at Maidstone West station?
  
  No, there isn't a post box at this station.
  
  Is there Wi-Fi at Maidstone West station?
  
  No, this station doesn't have Wi-Fi.
- Shops, cafés and cash machines
  
  Is there a cash machine at Maidstone West station?
  
  Yes, this station has cash machines.
  
  Are there shops at Maidstone West station?
  
  No, there aren't shops at this station.
  
  Are there cafés, pubs or restaurants at Maidstone West station?
  
  Yes, there are cafés, pubs or restaurants at this station.
  
  Cafés, pubs or restaurants information
  
  Coffee shop and Selecta vending machine
Buying and collecting train tickets
- Ticket office
  
  Are there ticket machines at Maidstone West station?
  
  Yes, there are ticket machines at this station.
  
  Can I collect train tickets from Maidstone West station?
  
  Yes, you can collect train tickets from this station.
- Ticketing options
  
  Are smartcards issued at Maidstone West station?
  
  Yes, smartcards are issued at this station.
  
  Can smartcards be topped up at Maidstone West station?
  
  Yes, you can top up smartcards at this station.
  
  Can smartcards be validated at Maidstone West station?
  
  No, smartcards can't be validated at this station.
  
  Smartcard information
  
  Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Travel links
- Public transport
  
  Are there bus connections at Maidstone West station?
  
  Yes, there are bus services at this station.
  
  Bus services information
  
  Information to plan your onward journey is available in a printable format here
  
  Are there metro connections at Maidstone West station?
  
  No, metro services aren't available at this station.
  
  Does Maidstone West station have connections to a port?
  
  No, the station doesn't have connections to a port.
  
  Does Maidstone West station have connections to an airport?
  
  No, the station does not have connections to an airport.
  
  Replacement buses location
  
  Replacement bus stop in station approach.
- Personal transport
  
  Is car hire available at or near Maidstone West station?
  
  No, car hire is not available at or near the station.
  
  Does Maidstone West station have a taxi rank?
  
  Yes, this station has a taxi rank.
  
  Taxi rank information
  
  in approach road
Car parking
- Car parking
  Live Car Parking
  
  Car park name and spaces
  Station Car Park - 54 spaces
  
  Opening hours
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
  
  Car parking charges
  Off-peak ticket: £6.30
  PerHour ticket: N/A
  Peak ticket: £7.00
  Weekly ticket: £29.80
  Monthly ticket: £112.30
  Quarterly ticket: £334.20
  Semi Annual ticket: £669.00
  Annual ticket: £1,158.00
  
  Notes
  
  From 1st June - new off peak evening rate (after 18:00) - £1.50
  
  Car parking information
  
  From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Bikes
- Bike storage
  
  Is there bike storage at Maidstone West station?
  
  Yes, there's bike storage at this station.
  
  Is there a sheltered bike storage area at Maidstone West station?
  
  Yes, there is a sheltered bike storage area.
  
  Bike storage spaces
  
  44
  
  Bike storage location
  
  Platform 2
  
  Bike storage information
  
  You may leave your cycle in the rack provided however you do so at your own risk.
  
  Bike storage type
  
  Stands
  
  Is there CCTV in the bike storage at Maidstone West station?
  
  No, this station doesn’t have CCTV in the bike storage.
- Bike hire
  
  Is bike hire available at or near Maidstone West station?
  
  No, bike hire is not available at or near the station.
Accessibility and mobility access
- Station access
  
  Is there a ramp at Maidstone West station to get on the train?
  
  Yes, there is a train ramp at this station.
  
  Step-free access information
  
  Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
  
  Step-free access coverage
  Partial station
  
  Are there accessible drop off or pick up points at Maidstone West station?
  
  No, there aren't accessible drop off or pick up points at this station.
  
  Are there wheelchairs available at Maidstone West station?
  
  Yes, wheelchairs are available at this station.
- Ticketing access
  
  Are there accessible ticket machines at Maidstone West station?
  
  Yes, this station has accessible ticket machines.
  
  Accessible ticket machines information
  
  booking hall
  
  Is there a lowered ticket counter at Maidstone West station?
  
  Yes, there's a lowered ticket counter at this station.
  
  Lowered ticket counter information
  
  Counters can be raised or lowered to suit all customers
  
  Are there induction loops at Maidstone West station?
  
  Yes, induction loops are available at this station.
- Accessible travel links
  
  Are accessible taxis available at Maidstone West station?
  
  Yes, accessible taxis are available at this station.
  
  Accessible taxis information
  
  Accessible taxis are available to book
- Accessible station facilities
  
  Is staff help available at Maidstone West station?
  
  Yes, staff are available to help you at this station.
  
  Staff help opening hours
  
  Monday to Sunday – 04:30 to 23:10
  
  Are there accessible public telephones at Maidstone West station?
  
  Yes, accessible public telephones are available at this station.
  
  Accessible public telephones information
  
  Public telephones are not wheelchair accessible
  
  Are there accessible toilets at Maidstone West station?
  
  Yes, this station has accessible toilets.
  
  National key toilets information
  
  On platform 2- Available during staffing hours

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Maidstone West station information

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Maidstone West station address

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Maidstone West at a glance

Maidstone West at a glance

Maidstone West station

Station details

Ticketing information

Station security

Customer service

Toilet facilities

Seating at the station

Tourist facilities

Communication

Shops, cafés and cash machines

Ticket office

Ticketing options

Public transport

Personal transport

Car parking

Bike storage

Bike hire

Station access

Ticketing access

Accessible travel links

Accessible station facilities

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