Travel information for Autistic and Neurodivergent customers

We have Calm Spaces on at Woking, Salisbury and Brockenhurst – We are just changing our waiting rooms at other stations to have a calm area. Those stations are Aldershot, Kingston, Basingstoke and Christchurch.

We have information boards at all of our stations which give you information on where the train finally going to stop and all the stops in between. If you don’t know which train you need to get please ask someone who works for SWR. 

Show them your Travel Assistance card and we can help you or use one of our station Help Point

We have a passenger assistance service which means we can help you on and off the train – You can ask someone who works at SWR to help you, or you can ask the guard on the train. You can also booked the help via Passenger Assistance page, or you can phone our Passenger Assistance phone number on 0800 52 82 100. We will also help you off of the train if you need help. Just let us know.

If there is someone who works for SWR at the station ask them to help you. You can always buy a ticket on the SWR App. If you can’t find anyone to help you, speak to the guard before you get on the train and they will be able to help you. If you speak to the guard before you get on the train (they will be on the platforms) or find the guard as soon as you get on the train they will be able to help you.

You can get a Disabled Persons Railcard and this will give you 1/3 off your rail ticket and also you will be able to bring someone with you and they will also get 1/3 off the price of their rail ticket.

Most of our trains have Quiet Zones which is next to the first class carriage – They have notices on the doors of the trains. 

You can find more useful informations on travelling by train on the National Autistic Society website.

Not all of our trains have a quiet zone. You can find more information here.

You can also find out how busy the carriage is by looking on the SWR App or on the information boards on the platforms. 

You can try using noise-cancelling headphones. They're a great way to block out background noise.

If the noise becomes disruptive, don’t hesitate to speak to a member of staff or a guard. They’ll do their best to assist, especially if you're near or meant to be in the quiet coach.

We can’t open the windows due to safety and it means that the air conditioning wont work.

This is to make sure that everybody is safe on the train – How about wearing sun glasses on the train.

If you need to find a seat on the train ask someone who works for SWR – or you can get a ‘please offer me a seat’ badge from a ticket office or from our Customer Contact Centre and choose Merchandise, and this will help other passengers know that you need a seat on the train.

All our trains have a guard who will be able to help you. Or if you are at a station you can ask someone who works for SWR – You can also press the information button on the help point. We have help points on all our platforms at the stations. 

If your train is cancelled there should be information on when the next one is going to come to the station. If you are not sure ask a member of SWR staff – SWR staff have a blue uniform on and will be wearing a high viz jacket. You can also press the help point which is on the platform and they will be able to help you.

Sometimes we might have to use a rail replacement bus if the trains are not working – The buses are usually outside the front of the station. The bus should have where it is going on the front, but if you are unsure ask a member of SWR staff or ask the driver of the bus and they will be able to help you. If you get really stuck press the help points on the platform.