Does Basingstoke station have ticket gates?

Yes, this station has ticket gates.

Is there CCTV at Basingstoke station?

Yes, there is CCTV at this station.

Are there customer help points at Basingstoke station?

Yes, there's customer help points at this station.

Customer help points information

Customer Help points are located on every platform

Customer services information

Please contact our Customer Service Centre on 0345 6000 650

Penalty fares information

Applicable Operators: Great Western Railway

Assisted travel information

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (10pm the night before travel with other Train Operators). Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Assisted travel opening hours

24 hours a day, except Christmas Day and Boxing Day Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours

This information is unavailable.

Is there a cash machine at Basingstoke station?

Yes, this station has cash machines.

Is there a bureau de change at Basingstoke station?

No, there isn't a bureau de change at this station.

Are there public telephones at Basingstoke station?

Yes, there's public telephones at this station.

The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Is there a waiting room at Basingstoke station?

No, this station doesn't have a waiting room.

Are there baby changing facilities at Basingstoke station?

Yes, there are baby changing facilities at this station.

Are there luggage storage facilities at Basingstoke station?

No, there are no luggage storage facilities at this station.

Is there a post box at Basingstoke station?

Yes, there's a post box at this station.

Are there seated areas at Basingstoke station?

Yes, there's a seating area at this station.

Are there shops at Basingstoke station?

Yes, there are shops at this station.

This information is unavailable.

Are there showers at Basingstoke station?

No, there aren't showers at this station.

Are there cafés, pubs or restaurants at Basingstoke station?

Yes, there are cafés, pubs or restaurants at this station.

Is there a tourist information office at Basingstoke station?

No, there isn't a tourist information office at this station.

Are there luggage trolleys at Basingstoke station?

Yes, luggage trolleys are available at this station.

Are smartcards issued at Basingstoke station?

No, smartcards aren't issued at this station.

Are there ticket machines at Basingstoke station?

Yes, there are ticket machines at this station.

Can I collect train tickets from Basingstoke station?

Yes, you can collect train tickets from this station.

Can smartcards be topped up at Basingstoke station?

No, you can't top up smartcards at this station.

Can smartcards be validated at Basingstoke station?

Yes, smartcards can be validated at this station.

Smartcard information

This information is unavailable.

Are Oyster cards issued at Basingstoke station?

No, Oyster cards aren't issued at this station.

Can Oyster cards be topped up at Basingstoke station?

No, you can't top up Oyster cards at this station.

Can Oyster cards be used at Basingstoke station?

No, you can't use Oyster cards at this station.

This information is unavailable.

Are there bus connections at Basingstoke station?

Yes, there are bus services at this station.

Bus services information

Information to plan your onward journey is available in a printable format here

Is car hire available at or near Basingstoke station?

No, car hire is not available at or near the station.

Does Basingstoke station have a taxi rank?

Yes, this station has a taxi rank.

Are there metro connections at Basingstoke station?

No, metro services aren't available at this station.

Does Basingstoke station have connections to a port?

No, the station doesn't have connections to a port.

Does Basingstoke station have connections to an airport?

No, the station does not have connections to an airport.

Replacement buses location

Station Forecourt, off Alencon Link

Bunion Place and North Yard - 1339 spaces

Trains to Basingstoke station

View live departures and arrivals, station facilities and accessibility information

Basingstoke station live train times

View earlier trains

Status

Platform

Operator

Status

Cancelled -

Platform

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Basingstoke station information

Basingstoke station address

Basingstoke station
Station Hill
Basingstoke
Hampshire
RG21 5NB

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Basingstoke ticket office opening hours

Monday to Friday – 06:00 to 21:30 Saturday – 06:00 to 21:30 Sunday – 07:00 to 21:30

Ticket office location

In the booking hall.

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Basingstoke station information

Basingstoke train station facilities

Planning your next trip or getting ready for your commute? Find out everything you need to know about Basingstoke station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines and smartcard options to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. We’re updating our stations as part of our station improvement programme to ensure your journey goes seamlessly from start to finish, wherever you’re heading. For detailed information about the facilities available at Basingstoke station, take a look below.

Basingstoke at a glance

Basingstoke station

Station information
- Station details
  
  Station name
  
  Basingstoke
  
  CRS code
  
  BSK
  
  Station operator
  
  SW
  
  National Location Code
  
  5520
- Ticketing information
  
  Does Basingstoke station have ticket gates?
  
  Yes, this station has ticket gates.
  
  Penalty fares information
  
  Applicable Operators: Great Western Railway
- Station security
  
  Staffing level
  
  Full time
  
  Is there CCTV at Basingstoke station?
  
  Yes, there is CCTV at this station.
- Customer service
  
  Are there customer help points at Basingstoke station?
  
  Yes, there's customer help points at this station.
  
  Customer help points information
  
  Customer Help points are located on every platform
  
  Customer services information
  
  Please contact our Customer Service Centre on 0345 6000 650
  
  Assisted travel information
  
  Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (10pm the night before travel with other Train Operators). Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
  
  Assisted travel contact details
  
  0800 5282100
  
  Assisted travel opening hours
  24 hours a day, except Christmas Day and Boxing Day Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
Station facilities
- Toilet facilities
  
  Are there toilets at Basingstoke station?
  
  Yes, this station has toilets.
  
  Toilets information
  
  The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
  
  Are there baby changing facilities at Basingstoke station?
  
  Yes, there are baby changing facilities at this station.
  
  Are there showers at Basingstoke station?
  
  No, there aren't showers at this station.
- Seating at the station
  
  Is there a waiting room at Basingstoke station?
  
  No, this station doesn't have a waiting room.
  
  Are there seated areas at Basingstoke station?
  
  Yes, there's a seating area at this station.
- Tourist facilities
  
  Is there a bureau de change at Basingstoke station?
  
  No, there isn't a bureau de change at this station.
  
  Are there luggage storage facilities at Basingstoke station?
  
  No, there are no luggage storage facilities at this station.
  
  Is there a tourist information office at Basingstoke station?
  
  No, there isn't a tourist information office at this station.
  
  Are there luggage trolleys at Basingstoke station?
  
  Yes, luggage trolleys are available at this station.
- Communication
  
  Are there public telephones at Basingstoke station?
  
  Yes, there's public telephones at this station.
  
  Is there a post box at Basingstoke station?
  
  Yes, there's a post box at this station.
  
  Post box information
  
  Outside station
  
  Is there Wi-Fi at Basingstoke station?
  
  Yes, this station has Wi-Fi.
- Shops, cafés and cash machines
  
  Is there a cash machine at Basingstoke station?
  
  Yes, this station has cash machines.
  
  Are there shops at Basingstoke station?
  
  Yes, there are shops at this station.
  
  Are there cafés, pubs or restaurants at Basingstoke station?
  
  Yes, there are cafés, pubs or restaurants at this station.
Buying and collecting train tickets
- Ticket office
  
  Are there ticket machines at Basingstoke station?
  
  Yes, there are ticket machines at this station.
  
  Can I collect train tickets from Basingstoke station?
  
  Yes, you can collect train tickets from this station.
- Ticketing options
  
  Are smartcards issued at Basingstoke station?
  
  No, smartcards aren't issued at this station.
  
  Can smartcards be topped up at Basingstoke station?
  
  No, you can't top up smartcards at this station.
  
  Can smartcards be validated at Basingstoke station?
  
  Yes, smartcards can be validated at this station.
Travel links
- Public transport
  
  Are there bus connections at Basingstoke station?
  
  Yes, there are bus services at this station.
  
  Bus services information
  
  Information to plan your onward journey is available in a printable format here
  
  Are there metro connections at Basingstoke station?
  
  No, metro services aren't available at this station.
  
  Does Basingstoke station have connections to a port?
  
  No, the station doesn't have connections to a port.
  
  Does Basingstoke station have connections to an airport?
  
  No, the station does not have connections to an airport.
  
  Replacement buses location
  
  Station Forecourt, off Alencon Link
- Personal transport
  
  Is car hire available at or near Basingstoke station?
  
  No, car hire is not available at or near the station.
  
  Does Basingstoke station have a taxi rank?
  
  Yes, this station has a taxi rank.
  
  Taxi rank information
  
  Outside Station Entrance
Car parking
- Car parking
  
  Name and spaces
  Bunion Place and North Yard - 1339 spaces
  
  Opening hours
  Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
  
  Car parking charges
  Off-peak ticket: £5.50
  Peak ticket: £9.80
  Weekly ticket: £49.00
  Monthly ticket: £136.90
  Quarterly ticket: £410.70
  Annual ticket: £1389.00
  
  Car parking information
  
  Prices valid from 28th July 2019
  
  Weekend Tickets available after 1200 Friday £9.40
  
  Bunion Place and North Yard - Off Peak from 1300 Monday to Friday
  
  18 Electric Vehicle Charging Points will be available from Monday 28 July.
Bikes
- Bike storage
  
  Is there bike storage at Basingstoke station?
  
  Yes, there's bike storage at this station.
  
  Is there a sheltered bike storage area at Basingstoke station?
  
  Yes, there is a sheltered bike storage area.
  
  Bike storage spaces
  
  170
  
  Bike storage location
  
  Car park and platform 4
  
  Bike storage information
  
  This information is unavailable.
  
  Bike storage type
  
  Compound
  
  Is there CCTV in the bike storage at Basingstoke station?
  
  Yes, this station has CCTV in the bike storage.
- Bike hire
  
  Is bike hire available at or near Basingstoke station?
  
  No, bike hire is not available at or near the station.
Accessibility and mobility access
- Station access
  
  Is there a ramp at Basingstoke station to get on the train?
  
  Yes, there is a train ramp at this station.
  
  Step-free access information
  
  Step-free category B station - This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday until 10:00 and from 15:00 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.
  Step-free access coverage
  
  Whole station
  
  Are there accessible drop off or pick up points at Basingstoke station?
  
  No, there aren't accessible drop off or pick up points at this station.
  
  Are there wheelchairs available at Basingstoke station?
  
  Yes, wheelchairs are available at this station.
- Ticketing access
  
  Are there accessible ticket machines at Basingstoke station?
  
  Yes, this station has accessible ticket machines.
  
  Accessible ticket machines information
  
  All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
  
  Is there a lowered ticket counter at Basingstoke station?
  
  Yes, there's a lowered ticket counter at this station.
  
  Are there induction loops at Basingstoke station?
  
  Yes, induction loops are available at this station.
- Accessible travel links
  
  Are accessible taxis available at Basingstoke station?
  
  No, accessible taxis aren't available at this station.
- Accessible station facilities
  
  Is staff help available at Basingstoke station?
  
  Yes, staff are available to help you at this station.
  
  Are there accessible public telephones at Basingstoke station?
  
  No, accessible public telephones aren't available at this station.
  
  Are there accessible toilets at Basingstoke station?
  
  Yes, this station has accessible toilets.

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Basingstoke station

Station details

Ticketing information

Station security

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Toilet facilities

Seating at the station

Tourist facilities

Communication

Shops, cafés and cash machines

Ticket office

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Public transport

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