Planning your next trip or getting ready for your commute? Find out everything you need to know about Salisbury station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. We’re updating our stations as part of our station improvement programme to ensure your journey goes seamlessly from start to finish, wherever you’re heading. For detailed information about the facilities available at Salisburystation, take a look below.
Are there customer help points at Salisbury station?
Yes, there's customer help points at this station.
Customer help points information
Help points are available on all platforms
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
The toilets are located on Platform 2/3 and on Platform 4. The National key toilets are located on Platform 2/3 and on Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: firstname.lastname@example.org. The baby changing facilities are located in the toilets on Platform 4.
Are there baby changing facilities at Salisbury station?
Yes, there are baby changing facilities at this station.
Are there showers at Salisbury station?
No, there aren't showers at this station.
Seating at the station
Is there a waiting room at Salisbury station?
No, this station doesn't have a waiting room.
Are there seated areas at Salisbury station?
Yes, there's a seating area at this station.
Is there a bureau de change at Salisbury station?
No, there isn't a bureau de change at this station.
Are there luggage storage facilities at Salisbury station?
No, there are no luggage storage facilities at this station.
Is there a tourist information office at Salisbury station?
No, there isn't a tourist information office at this station.
Are there luggage trolleys at Salisbury station?
Yes, luggage trolleys are available at this station.
Is there a ramp at Salisbury station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category B Station - There is step free access to all platforms. Access to platforms 5 (for trains to Cardiff and the West of England) and 6 (for some services to Basingstoke and London Waterloo) are via level access.
Access to all other platforms is via a subway with steep ramps. A staff operated powered wheelchair is available for customers who have difficulty using the ramps. Please speak to our assisted travel team or a member of station staff.
Step-free access coverage
Are there accessible drop off or pick up points at Salisbury station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Salisbury station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Salisbury station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Salisbury station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Salisbury station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Salisbury station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Salisbury station?
Yes, staff are available to help you at this station.
Are there accessible public telephones at Salisbury station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Salisbury station?