Try the Train

Try the Train with our Community Ambassadors

We want everyone to be able to travel on our trains confidently and easily. But we know that sometimes it can seem a little daunting to those who need an extra hand, especially if they have never travelled by train before.

We’ve set up a team of more than 30 Community Ambassadors to help support you if want to give the train a try. They’re our colleagues, who volunteer to go beyond their normal roles with us and organise Try the Train days with groups across our network.

How do Try the Train events work
Try the Train days provide an opportunity to meet our Community Ambassadors at a station for a tour of the facilities. You’ll learn more about the help available at our stations, as well as ticket buying, where to find information and how to keep safe.

You’ll then board a service for a short accompanied trip with your Ambassador. Along the way we’ll tell you more about the support we can offer on the train, before leaving to experience another station and its facilities. You can then take another trip on another train to travel back to your starting station.

These trips are ideal for:

  • children, 
  • the elderly,
  • those with disabilities and/or accessibility needs, 
  • job or education seekers. 
We also welcome requests from any inexperienced group or individual who is nervous about the barriers to railway travel.

We ask anyone interested in a Try the Train experience to get in touch with Andy, our dedicated Community Rail Manager.

Things to Remember
  • All of our Try the Train events are tailored to your needs. So we’ll be in touch every step of the way to talk you through the process and make sure that we’re able to provide the best possible experience. Events are run on our off-peak services to give you a quieter and more comfortable journey.
  • Our Ambassadors will help you every step of the way, but if you’re bringing children, you’re responsible for meeting the safeguarding requirements specified in your risk assessments. All of our staff are DBS-checked, but we can’t act as carers or guardians for the purposes of safeguarding.
  • We recommend smaller groups to get the most value out of a Try the Train day. We’re more than happy to run multiple Try the Train events so that smaller groups can get the most out of their day.
  • If trains are disrupted we might have to change plans or cancel the event at short notice. We’ll always do our best to give you as much notice as we can.