25 October 2017

Dear Passenger

It is with great regret that I am writing to let you know that the RMT Executive has announced its intention to hold strikes on the South Western Railway, on 8 and 9 November. This is hugely disappointing given the positive talks we have been having with local union representatives.

 Our discussions have been around the introduction of a new fleet of suburban trains, which will start to arrive in 2019 and be fully introduced by December 2020. These modern trains will transform the travelling experience for many of you, as they will have air-conditioning, toilets, at seat charging facilities and improved Wi-Fi. 

These new trains can be operated in a variety of ways and we have been talking to the RMT about which method of operation will be most beneficial in terms of performance and customer service. As part of these discussions we have guaranteed that we will roster a Guard on every train; and that those Guards will continue to be trained in safety procedures. 

Our existing longer distance trains, which will all be refurbished during the franchise, are not part of these discussions and will continue to operate in the same way as they do today. 

We have also made it clear to the RMT, we are guaranteeing jobs, salaries and the terms and conditions of Guards. In fact, as we expand our fleet and services, we will be creating more jobs. 

Earlier this week, following a meeting with our local RMT representatives, we wrote to the RMT General Secretary setting out a framework for the operation of the new suburban fleet which would allow these talks to continue in the joint hope of finding a solution which would not inconvenience you, our passengers. 

It is therefore immensely frustrating that, despite this, the RMT Executive chose to ignore this offer and instead involve our employees and you, our passengers, in damaging strike action.

No one wants a strike. I still hope that common sense will prevail and the RMT will come back to the table and work with us to find a way forward. While this would be by far the best outcome for all of us, we cannot rely on this.  To this end, we have trained a team of contingency Guards from within our workforce to provide you with the best service possible should these strikes go ahead.  I sincerely hope we don’t have to deploy them and that we can persuade the RMT that industrial action is not in anyone’s interests.   

Yours sincerely

Andy Mellors, 
Managing Director

 

Train Service Map

SWR network map for strike

Download our network map

PDF Timetables

Ascot to Guildford

Brockenhurst to Lymington Pier

London Waterloo to Bournemouth and Weymouth

London Waterloo to Epsom, Dorking and Guildford

London Waterloo to Guildford via Effingham

London Waterloo to Guildford, Alton and Basingstoke

London Waterloo to London Waterloo via Hounslow

London Waterloo to Portsmouth via Guildford

London Waterloo to Salisbury and Exeter

London Waterloo to Shepperton and London Waterloo via Kingston

London Waterloo to Staines and Windsor

London Waterloo to Weybridge and Reading via Staines

London Waterloo to Wimbledon, Surbiton and Hampton Court

Portsmouth to Eastleigh and Southampton

Romsey to Salisbury via Eastleigh and Southampton

Island Line

Island Line Timetable
Rail replacement buses will be in operation on the Island Line.

Micheldever

All London bound services departing Poole at xx:50 will call at Micheldever at xx:34. All services from London Waterloo to Poole will call at xx:43. The first train to call at Micheldever will be the 06:50 Poole to London Waterloo service calling at Micheldever at 08:34.

The following additional services will also call at Micheldever:

  • The 05:02 Southampton Central to London Waterloo service will call at Micheldever at 05:33.
  • The 05:18 Bournemouth to London Waterloo service will call at Micheldever at 06:28
  • The 06:25 Bournemouth to London Waterloo service will call at Micheldever at 07:34
  • The 21:55 Southampton Central to London Waterloo service will call at Micheldever at 22:35
  • The 22:12 Bournemouth to London Waterloo (Thursday only) service will call at Micheldever at 23:24
  • 05:30 London Waterloo to Bournemouth service will call at Micheldever at 06:29
  • 06:30 London Waterloo to Bournemouth service will call at Micheldever at 07:26
  • 07:39 London Waterloo to Poole service will call at Micheldever at 08:43
  • xx:39 past the hour (until 18:39) London Waterloo services to Micheldever arrive at xx:43 past the hour.
  • 21:05 London Waterloo to Poole service will call at Micheldever at 22:00
  • 22:05 London Waterloo to Poole service will call at Micheldever at 23:02
  • 23:05 London Waterloo to Poole service will call at Micheldever at 00:03

Shawford:

  • 05:43 Portsmouth Harbour to London Waterloo service will call at Shawford at 06:51
  • 06:50 Poole to London Waterloo service will call at Shawford at 08:19
  • 08:50 Poole to London Waterloo service will call at Shawford at 10:19
  • 10:50 Poole to London Waterloo service will call at Shawford at 12:19
  • 12:50 Poole to London Waterloo service will call at Shawford at 14:19
  • 14:50 Poole to London Waterloo service will call at Shawford at 16:19
  • 16:50 Poole to London Waterloo service will call at Shawford at 18:19
  • 18:50 Poole to London Waterloo service will call at Shawford at 20:19
  • 08:39 London Waterloo to Poole will call at Shawford at 09:57
  • 10:39 London Waterloo to Poole will call at Shawford at 11:57
  • 12:39 London Waterloo to Poole will call at Shawford at 13:57
  • 14:39 London Waterloo to Poole will call at Shawford at 15:57
  • 16:39 London Waterloo to Poole will call at Shawford at 17:57
  • 18:39 London Waterloo to Poole will call at Shawford at 19:57

FAQs

This frequently asked questions section is designed to help inform you, providing background information and practical advice that we hope you find useful. 

Will there be any changes to our normal ticket arrangements?
What travel arrangements have been made with other train/ bus operators and will my ticket be valid?
Will the strike impact services on other days?
How and when can I find out if my journey will be affected?
Are trains running on the Island Line?
What if I have an Advance Purchase ticket to travel on strike days?
How will you compensate me for disruption to my journey?
How will you compensate season ticket holders?
How do I get a refund or claim for Delay Repay?
What if I choose to start my journey at a different station to that on my ticket?
Will there be any changes to Booked Passenger Assistance on a strike days?
I require assistance while travelling on your network, what should I do during strike days?
I normally park at my station, will I be able to use other station car parks?
Will stations remain open as normal?
What stations will have queuing systems in place?
Will you be providing compensation for any other costs I incur as a result of the strike?
Will you be running replacement bus services?
If I need to get a rail replacement bus will I need to pay?
What about existing local bus services in my area?
Where can I get further information about bus services?