Network Rail has temporarily changed how far in advance train timetables can be confirmed following ongoing problems with industry planning processes. Train times and tickets are usually confirmed and available for you to plan and book you journeys up to 12 weeks before you travel. Now, train times will be confirmed and finalised up to 6 weeks before you travel.
Network Rail are working hard to rectify this problem, but there is no quick fix and we anticipate the issue will continue for some time.
We are sorry that this may affect your ability to plan ahead and we will keep you updated on our progress to resolve this issue which affects all train operators.
Click here for more information.
If you have been delayed by more than 15 minutes, you will be eligible for compensation. You'll need to submit your claim within 28 days of travelling. For more information about what you may be entitled to, or to see what to include with your claim, see the details here.
Getting information right during disruption is important to us. To tell us about your journey, please fill in our Tell Us survey. You can also get in touch on 0345 6000 650 between 06:00 and 22:00, or visit our Contact Us page for our Freepost address and contact details.