Travel with confidence helps everyone to enjoy journeys by rail for both work and leisure. At South Western Railway (SWR) we are keen to make sure that everyone can become a confident rail user from planning a journey to ending a journey wherever the train takes them.
Why Travel with Confidence?
SWR have in-house expertise on encouraging people to use the train and can offer the support they need
Who can benefit from Travel with Confidence?
- Inexperienced or nervous travellers who have barriers they need to overcome
- Students from year 6 upwards who wish to become independent travellers
- SEN schools and college students who may not have used the train before
- Those with disabilities and/or accessibility needs, both Visible and Non-Visible
- Job or education seekers who will be able to broaden their search for work
- Non-English speakers. There are resources available to help people become more mobile
- Groups who will benefit for their wellbeing – socialising and visiting somewhere new
In return for us inviting you to take trip we ask that you consider if the participants will then go on and become train travellers in the future (unfortunately we do not have the resources to use these trips purely as days out just for fun).
What you can expect when booking Travel with Confidence with SWR
At the station
On arriving at the station your group will be met by a SWR colleague who will give a short presentation about the railway including safety and what to find at a train station
Let’s get familiar with the station
- Are you prepared – helpful hints about what to take
- How to purchase a ticket
- Help available
- How to find our information (information boards etc) SWR App, one scan
- How to get on the train, going through the gate line, which platform, where to stand and when to board. Time permitting there may be a demonstration of using the help point and a short quiz with some interesting facts
On board – enjoy your journey
- What to during the journey – helpful hints
- Where is the toilet?
- What does the guard do
- Arriving at your destination knowing it is your stop, when to get up to leave the train, don’t forget to take everything with you including your litter, how to open the door – think about your onward journey
