Planning your next trip or getting ready for your commute? Find out everything you need to know about Winchester station facilities before you travel. At most South Western Railway stations, you’ll find car parking, ticket machines andsmartcardoptions to get you ready for your journey, as well as South Western Railway customer help points if you need a helping hand. There’s also free Wi-Fi at all our stations for you to enjoy while you wait. For detailed information about the facilities available at Winchesterstation, take a look below.
Are there customer help points at Winchester station?
Yes, there's customer help points at this station.
Customer help points information
Help points are available on all platforms
Customer services information
Please contact our Customer Service Centre on 0345 6000 650
Assisted travel information
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 23:00 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 23:00 please wait by the Assisted Boarding Point on the platform/s boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Meeting point for assistance - gateline or platforms. Assisted Boarding Point on platforms after staffing hours.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
Assisted travel contact details
Assisted travel opening hours
24 hours a day, except Christmas Day and Boxing Day
Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours
Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: firstname.lastname@example.org.
Are there baby changing facilities at Winchester station?
Yes, there are baby changing facilities at this station.
Are there showers at Winchester station?
No, there aren't showers at this station.
Seating at the station
Is there a waiting room at Winchester station?
Yes, this station has a waiting room.
Waiting room information
A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.
Waiting room opening hours
Monday to Sunday – 06:00 to 21:00
Are there seated areas at Winchester station?
Yes, there's a seating area at this station.
Is there a bureau de change at Winchester station?
No, there isn't a bureau de change at this station.
Are there luggage storage facilities at Winchester station?
No, there are no luggage storage facilities at this station.
Is there a tourist information office at Winchester station?
No, there isn't a tourist information office at this station.
Are there luggage trolleys at Winchester station?
No, luggage trolleys aren't available at this station.
Are there public telephones at Winchester station?
Yes, there's public telephones at this station.
Is there a post box at Winchester station?
Yes, there's a post box at this station.
Is there Wi-Fi at Winchester station?
Yes, this station has Wi-Fi.
Find WiFi Hotspots around Winchester station
Shops, cafés and cash machines
Is there a cash machine at Winchester station?
Yes, this station has cash machines.
Are there shops at Winchester station?
Yes, there are shops at this station.
Marks and Spencer in the booking hall on Platform 2. (closed since March 2020.)
Are there cafés, pubs or restaurants at Winchester station?
Yes, there are cafés, pubs or restaurants at this station.
Cafés, pubs or restaurants information
Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.
Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.
Vending machines on both platforms offering snacks and cold drinks.
Is there a ramp at Winchester station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms. Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.
Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1:10).
Platform 2 night gate has short 1:8 ramp.
Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients)
Step-free access coverage
Are there accessible drop off or pick up points at Winchester station?
No, there aren't accessible drop off or pick up points at this station.
Are there wheelchairs available at Winchester station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Winchester station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Is there a lowered ticket counter at Winchester station?
Yes, there's a lowered ticket counter at this station.
Are there induction loops at Winchester station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Winchester station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Winchester station?
Yes, staff are available to help you at this station.
Staff help information
Staff help available until 23:00 daily
Are there accessible public telephones at Winchester station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Winchester station?