Getting ready for your next journey? Whether you’re planning a trip or getting ready for your commute, find out everything you need to know about Hastings station facilities here before you travel. At most train stations you’ll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. There are also seating areas in most stations so you can sit back and relax while you wait for your train. For detailed information about the facilities available at Hastings station, take a look below.
Are there customer help points at Hastings station?
Yes, there's customer help points at this station.
Customer help points information
Customer services information
This station has Secure station accreditation - For more information contact 0345 322 7021
Assisted travel information
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 6 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Assisted travel contact details
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Assisted travel opening hours
*Helpline closed on Christmas Day
Monday to Sunday – 24 hours
Can I collect train tickets from Hastings station?
Yes, you can collect train tickets from this station.
Are smartcards issued at Hastings station?
Yes, smartcards are issued at this station.
Can smartcards be topped up at Hastings station?
Yes, you can top up smartcards at this station.
Can smartcards be validated at Hastings station?
Yes, smartcards can be validated at this station.
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Is there a ramp at Hastings station to get on the train?
Yes, there is a train ramp at this station.
Step-free access information
This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brightton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.
Step-free access coverage
Are there accessible drop off or pick up points at Hastings station?
Yes, there are accessible drop off or pick up points at this station.
Are there wheelchairs available at Hastings station?
Yes, wheelchairs are available at this station.
Are there accessible ticket machines at Hastings station?
Yes, this station has accessible ticket machines.
Accessible ticket machines information
Is there a lowered ticket counter at Hastings station?
Yes, there's a lowered ticket counter at this station.
Lowered ticket counter information
There are standing height and wheelchair height ticket counters available.
Are there induction loops at Hastings station?
Yes, induction loops are available at this station.
Accessible travel links
Are accessible taxis available at Hastings station?
No, accessible taxis aren't available at this station.
Accessible station facilities
Is staff help available at Hastings station?
Yes, staff are available to help you at this station.
Staff help information
Assistance/Help available from station staff from First to Last trains.
Are there accessible public telephones at Hastings station?
No, accessible public telephones aren't available at this station.
Are there accessible toilets at Hastings station?
Yes, this station has accessible toilets.
National key toilets information
Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)